Mahindra And Mahindra — cracking sound from sound box of the co-driver side.

Address:	East Sikkim, Sikkim, 737101
Website:	[email protected]

It is very unfortunate to place a complaint before such a big brand but as i have faced lots of harassment and financial loss i have been forced to write a complaint. I have on march, 2017 purchased an xuv 500 w10 fwd (Dolphin grey) from sikkim motors bearing chasis no. H6b14398; engine no. Hhh4b20029 having registration no. Sk 01 pb 2892 but after few months of its purchase a cracking sound started generating from both the sound box of the co-driver side (Front and rear) whenever the infotainment system is in operational for more than fifteen minutes and whenever the vehicle is put into a reverse gear. I took my vehicle to the work shop of mahindra at matigara, siliguri but they told me to show it at sikkim motors works shop and accordingly on 02/09/2017 i showed the problem to the sikkim motors workshop and they directed me to take the vehicle to nippon dealership at siliguri for speedy replacement, reaching siliguri the dealer told me that they will replace the silver box of the said vehicle within a week or else they will send it to sikkim motors workshop. Hoping that the silver box will be send by the nippon dealer i waited for a week thereafter i made a call to the nippon dealer, in reply the nippon dealer told me to wait for one more week, which i did, but when i made a call after two weeks he told me that the silver box need to be send to the company itself and on 04/10/2017 i went to the sikkim motors workshop and narrated them the entire scenario. The sikkim motors workshop have taken the silver box from my vehicle and told me that it will take a month for its replacement. Now i am waiting fro my silver box to get it replaced as it is very difficult to drive my vehicle as no camera as well as no infotainment system works without the silver box. Earlier i have owned mahindra bolero and thereafter xylo but never faced such harassment but on today's date i am very unhappy with the service provided by mahindra and will not ever again recommend and/or purchase mahindra products and if my complainant is not taken into consideration at once then i will be forced to take necessary legal recourse against the mahindra and mahindra company.