Mahindra And Mahindra — Customer care service for xuv 500

Address:	Thane, Maharashtra, 400081
Website:	XUV 500 W10

Xuv 500 mh04 hf 4148
Mr. Dilip gorule
Cell no. [protected]

Dear sir / madam

I undersigned mr. Dilip s. Gorule having a xuv 500 (W10) vehicle no. Mh 04 hf 4148 purchased on march 2016.

On 23.06.16 i was stucked at bhivandi wada road, taluka bhivandi, dist thane (Maharashtra). Key remote was not operating. The stirring / engine was locked. The car was dead for a day. At night i arranged 2nd remote and start the car but next day the key which was dead that also started working properly.

In dead condition navigator display was giving message: “key not detected. Keep key closer to start switch.” but by keeping key closer also not tune the engine.

The incident was happened at 11.00 am. We contacted toll free no.[protected] for road side assistance but we face a very very bad experience with your road assist call center.

First lady on line told within one hour person will reach to destination with battery (Complaint no.103093). I told her it’s not a battery issue it’s related to key. She told except battery we can’t provide sight service. If it is not started by battery then we will tow and bring to service center. I request her before going to conclusion for towing please send your technician because it is a minor problem, she agreed but the vehicle reached after 3 hrs the photograph are attached herewith for your investigation. The person connected the wrong cable (+ to – and – to +) and service battery, cable & cable terminal everything burnt smoked and melt. On investigation driver agreed that i am a recovery van driver not a technician and other person accompanied him interrogated he is working with some transport company, he came just with him. The vehicle was also not of mahindra helpline van.

My car battery terminal also damaged a bit. The person left without any documentation & without intimation to us.

When i intimated the said issue the call center lady told we can’t do anything we can tow and bring to workshop, i argued that lady without sending the technician and checking how you can go to conclusion of towing the car. You should try to start the vehicle i told her unless and until you send the technician i will not allowed to tow. Then she told okey i will talk to senior and come back within 10 minutes.

I asked her name she refused to tell and insist for her name she told abhilasha but may be fake name. Nobody turned up so again i called toll free. Then another lady ms. Nisha came on line she told definitely i will take care please give us some time. She also not informed anything but at 8.00 pm the technician of battery reached to sight he arranged towing but the towing reached i arranged 2nd key remote of car and started the car. So i intimate them to not to send the towing. These exercise was going since 11.00 am to 9.00 pm we stucked without food and mentally disturbed.

Your road side assist fail to provide service, we sort out the problem ourselves and saved mahindra’s towing expenses.

I would use scorpio for 11 years and failed 4 times on road but i got an unbelievable good experience. Again this time thane kolshet road, global gallery service advisor mr. Santosh and technician mr. Bhalchandra and sales executive of thane ghodbander road, global gallery helped me a lot and gave moral support for such a situation.

I request mahindra and mahindra to look into the matter very seriously to avoid such an unprofessional behaviour of your toll free road side assistant and appropriate action should be taken against them.

Mahindra should send their own company helpline instead of such a private contacts.

I hope in future in remote area, midnight such incident happened will provide me good and prompt services.

The delay in lodging the complaint is due to our busy schedule.

Thanking you.

Yours truly,


Mr. Dilip s. Gorule