Mahindra And Mahindra — Dealer not able to deliver xuv 500 - denying delivery

Address:

New Delhi, Delhi, 110024

I booked xuv 500 - w10, 2.2 ltr, dolphin grey 2015 model from koncept mahindra - 52, ring road, lajpat nagar part iii, new delhi, delhi 110024.
Date of booking - 23 may 2016.
Dealer accepted booking with an advance amount of rs 10, 000 and gave us the receipt and quotation/proforma (Signed and stamped). Receipt no. 800.
However, on june 3 2016, dealer called us and informed that he is unable to deliver the car with the reason stated as the car has been recalled by the company i. E. Mahindra and mahindra ltd.
But we did a random check with other dealers and found that the reason stated by the dealer is false and the company did not ask them for recall of this car.
We want to register a complaint against koncept mahindra - 52, ring road, lajpat nagar part iii, new delhi, delhi 110024, and complain that the said dealer has committed a fraudulent transaction with us and not fulfilled the booking committed to us. The dealer had offered a discount of rs. 1, 59, 660 on the ex-showroom price of rs. 16.09, 660 and net payable amount was rs. 14, 50, 000, as agreed in the deal. Along with this the dealer alos offered to provide foot mats and side steps for xuv 500 free of cost.
We have a marriage in our family and this car was supposed to be part of the marriage arrangements. Now we have lost all deals that were available to us earlier and we feel we have been cheated by the dealer.
Kindly accept our complaint and help us to resolve this issue amicably between the two parties.
I am also attaching the copy of receipt and quotation/proforma invoice for your kind reference.

Pls find chat manuscript between myself and the dealer salesman below:

23/05/16, 1:52:25 pm: siddarth mahindra koncept: hi
Sir
Sidharth
23/05/16, 1:53:20 pm: siddarth mahindra koncept: koncept automobiles pvt. Ltd.
Icici bank ltd
A/c no.[protected]
Ifsc code : icic0000396
Branch : d-16, south extension part - 2, new delhi-110049
23/05/16, 1:54:35 pm: siddarth mahindra koncept: please transfer and share utr no
23/05/16, 1:55:29 pm: messages you send to this chat and calls are now secured with end-to-end encryption.
23/05/16, 1:55:29 pm: amit:): sure
23/05/16, 1:55:42 pm: amit:): will do
23/05/16, 1:56:41 pm: siddarth mahindra koncept: pan crd and voter i card of chandigarh also
23/05/16, 2:51:00 pm: amit:): okays
23/05/16, 2:51:08 pm: amit:): will give u passport
23/05/16, 2:51:12 pm: amit:): and pan
23/05/16, 2:52:04 pm: siddarth mahindra koncept: done
23/05/16, 2:52:26 pm: amit:): okays
23/05/16, 4:25:33 pm: siddarth mahindra koncept: sir please transfer and share utr
23/05/16, 4:50:35 pm: siddarth mahindra koncept: [protected]@konceptmahindra.com
23/05/16, 5:22:56 pm: amit:):[protected]photo[protected]. Jpg
23/05/16, 6:35:27 pm: siddarth mahindra koncept:[protected]photo[protected]. Jpg
23/05/16, 6:35:44 pm: siddarth mahindra koncept: needs to pay by u 2500+ 1500
23/05/16, 6:36:05 pm: siddarth mahindra koncept: for side step and temp
23/05/16, 6:36:32 pm: siddarth mahindra koncept: total dis 159000
23/05/16, 6:37:23 pm: siddarth mahindra koncept:[protected]
23/05/16, 8:29:55 pm: amit:): sir please add foot mats and recalculate the discount to 159660
23/05/16, 8:30:18 pm: amit:): as per discussion
03/06/16, 3:44:32 pm: siddarth mahindra koncept: sir not able to deliver 2015 model as vehicle has been taken back by mahindra.
Will refund your full booking amount.
Regards
Sidharth


Thanks,
Amit gupta.