Mahindra And Mahindra — Def dosing malfunction and inability to resolve from service centres

Address:

Navi Mumbai

I am driving right now XUV500 and on the way to Mumbai My vehicle is showing DEF dosing malfunction near Rajasthan Nathdwara so I connected to with you hamesha to reach near by service centre but when I contacted service centre o[censored]daipur Mr Prateek he sent to me to Bhilwara Agro service centre Bajwa Rajasthan. They have taken my whole day but could not correct it and also they have wasted my almost 70kms by driving it and then I talked to Mr Prateek and called me Udaipur by saying they will help but couldn’t get any positive response and again 40 I’m got waste and now I my vehicle range is 600 and my distance is 674 to Mumbai service centre. I am so confused and the person at KS Automobile Udaipur have told me to go to Mumbai by saying we can’t help you tomorrow is Sunday..
Is this right thing to do with customers and facilities they are proving and the lack of knowledge to service centres about BS6 cars and DEF issues?