Mahindra And Mahindra — Defective roof in Marazzo

Address:

Bangalore

I Received the car on Jan 2020 evening at around 7pm, so it was already dark so couldn’t check the car outside & inside.
The next day when we planned to go for a drive we figured out there was a dent & bend in the car roof, which we immediately high lighted this to the sales team member Venkatesh. Which he refered to the Accessories team Pasha, So Pasha suggested to take the car to Madivala service centre to get it checked all these took few days, in the service centre they reffered to Swamy technician, where he did inspect the roof and suggested he will come back in few days on the solution to this. So we took the car back home. Pls note the madivala service centre is easily 30 km from my residence, and in Bangalore 30km take hell lot of time.
By then the Covid issues & locked down had started and had to wait for the service centre to open. And meanwhile I was in touch with Pasha for the same, where he also suggested to wait for the lockdown to open.
Once lockdown was lifted & became normal, then I went multiple times to the service centre to get the roof sorted. From then they have replaced my roof with mutilple with used car roofs which I was not satisfied, then this got escalated to Praveen, Accessories manager from Sireesh madivala centre as he was the incharge for this. He then got hold of a brand new car and got the roof removed from this new car & fixed to my car then too there are too many problems in the roof. And now the car is in Sireesh madivala garage, and again one more try and now the technician are trying convince me saying it car company defect and not them and they are not ready to send me email on this.
I have complete proof photos, call recordings from Sireesh team. I am planning to go full out on social and promote this issues marking all top Mahindra members