Mahindra And Mahindra — Delay

Address:

shiva auto car (india) pvt. ltd., Patparganj, New Delhi- 110092

Dear Sir/Ma’am,

This is in reference to my booking ID OTF23H002384, booked on 09.01.2023 of Mahindra Thar- LX D MT 2WD HT BS6 Diesel Manual in Napoli Black Color from Shiva Auto Car India Pvt. Ltd. dealership in Patparganj, New Delhi. I paid Rs. 21, 000/- towards my booking through Mr. Vishal, Sales Consultant. A copy of the receipt is attached herewith.

Please note that it has been more than 2 months that I have been waiting for the delivery of the vehicle booked.

The Sales Manager, Mr. Abhimanyu Raghav, in the month of January said that the car will not be available till February due to high demand. Then in the month of February they called me and asked to make full payment of the car, which I was ready to make, but, when I asked to see the vehicle first, they refused by saying that they do not have the vehicle yet as the same is in transit. I protested and asked if they do not have the vehicle yet then how can I make the full payment without even looking at the vehicle first. I assured them that I will make the full payment once I get to see the vehicle. This was suspicious behavior on the part of staff/officials of Shiva Auto, moreover, after my protest, they started to ignore my several calls for enquiry. It was when I physically visited the dealership, I was assured that I would get my vehicle at the earliest.

Then towards the end of march they again called me and said that my vehicle is available now and that I should come make the payment and take delivery. I asked for some days’ time as I need to start my loan process from Mahindra Finance ltd., they readily agreed for the same.

Suddenly on 30.03.2023 at 03:50pm, I received a whatsapp message from Mr. Abhimanyu (copy attached), in which they, on their own, made up a false statement that, “as your plan is delayed for next month, we are allocating this vehicle to the next waiting customer…”. I asked them to wait and after sometime I called them and reassured that my plan is not delayed and I will make the payment by cheque tomorrow morning i.e., on 31.03.2023, but, then, another whatsapp message (copy attached) was received in which Mr. Abhimanyu, asked me to, “confirm your final status before day end on tomorrow we offer this car to next waiting customer after that we are not responsible for any delay.” I again called and assured them that I will make the payment tomorrow morning and they assured me that I will get my vehicle tomorrow.

However, to my utter shock on 31.03.2023 when I called them to make the payment of my vehicle, I was informed by the sales consultant that the sales manager, Mr. Abhimanyu, has already given my vehicle to another customer. This is a clear fraud played on me by the officials working in Shiva Auto for their own personal benefit.

It’s been already more than 2 months that I am waiting for my vehicle booked on 09.01.2023, it is important to inform that mine was the first booking of the Shiva Auto sales dealership of the new Mahindra Thar- LX D MT 2WD HT BS6 Diesel Manual, but till date I have not received by vehicle and I have been given false assurances again and again. Such type of behavior is not expected from the representatives of the Mahindra company.

I urge that I should be given my vehicle at the earliest.

Regards,

Ms. Manmilan Sidhu

Mob- [protected]