[Resolved]  Mahindra And Mahindra — delay in service time and bad behavior

Address:

362001

Respected sir,

I am vasu solanki residing at junagadh, gujarat owning mahindra tuv 300 t8, i had purchased it from mahindra marshal trading company veraval branch of gir somnath district on 16th october 2017.

On date 13th september 2018 i got oil leakage from steering rod itself and i had call the concern workshop manager at veraval for the same issue he told me to bring car at showroom for the service and to see the issue. So, i took my car at aforesaid address on 13/09/2018 10:00am to repaired it as car is in warranty period. But after consultation he told that the spare for the same is not available with him right now so take car to junagadh showroom which is 110km far from there they charged me for the inspection and suggestion 327.19+taxes on 13th september 2018 10:55am.

From veraval i drive my car to junagadh for repaired it and during distance between two station i need ot fill steering oil two times as leakage is not resolved. Cost beared by me.

I reached at junagadh workshop on 13/09/2018 13:00hrs
Problem identified by the engineers of workshop
- power steering oil leakage and center bearing (Covered under warranty) & paid service

They told me it will take one day for paid service and two days for other works covered under warranty so that i have to keep my vehicle till 15th of september they'll delivered it in evening. I said ok but make it fast as my vehicle is on lease with one party and i only get single day in month for service and for other works on vehicle else i have to pay fine and provide substitute vehicle for them.
Workshop manager told not an issue it will get it done in time.

I call them on 15th on morning regarding my car then they told that they don't have spare yet and it will take two more days as spare is not available with them. I argued that on vehicle submission day you told me that it will be done within two days then he told that spare is coming from company and not manufactured by showroom. Means talked in pathetic language.

I urge him to make it fast as i need to pay fine with my lease holder.

But sorry to say same conversation and same rude and pathetic answer by them regularly getting from the workshop manager and staff of mahindra junagadh.

Even i offer him that search if spare is available anywhere in gujarat i personally arrange to bring it for them to get it done but they are not saying what is the hurdle.

And atlast on 20th september i got call from the workshop that my car will be completed till tomorrow morning. Regarding same i told them then please complete it on today itself as i have to go early morning with family to native due to holiday.
But they said that your car will ready 10:30am on 21st september, i agreed and told ok but dont make lait then said time as i have to travel with family around 200 kms to native.

But as usual when i'm on my way to showroom around 10:31am in morning on 21st once again phone came from workshop that all work has done only test drive and washing pending i told not to worry please hurry up and get it done soon i'll be there in notime.

But when i went at showroom my car is still in the same position and they are still working on it. I told him then why you called me that car is completed as i rescheduled my personal program.

But as usual answer less, irrelevant and irresponsible

I noticed that they are only interested in paid service and not in under warranty work as they are busy in preparing bills.
Even in bill first they told me that bill for my car is 16k something but when i told what it about as car is under warranty period and paid service will not cost this much. But after arguing they told it will cost 13k mens they will give 3k discount.
But when i ask that they have to give in written that why this much days you kept vehicle on letter pad then the cancelled discount said that i have to pay all 16k + then only i can take car from the workshop.

I agreed and told him to get it done fast as allready time is running means 12pm.
Workshop manager kuldip told you just pay the payment till i count the currency your car will be done and it will parked outside for you. I said ok and paid all the amount they told me to pay in cash.

And i asked my driver to check whether our car is ready or not?
But he came back and said the steering is steel opened and not fitted at all. I i asked workshop manager that you told car had done within you count the payment done by me.

He aggressively told me that it will take time this not toys i have to keep patience and sit outside the showroom else they will throw me with my car outside the showroom. I request and urge them that this not the manner to talk with customer as even i m working in good position in government office. And i remind him that you should talk politely as you are not only workshop manager but you are representing mahindra.

But interfered by one of my friend and on my request he told that they will drop car by 5pm in evening on my address till all work will be done i said ok and i left the showroom at that time.

In evening after 5pm i called them again that you didnt come to deliver car as you told then said that we are not free if you need collect it from the showroom.

Means after payment done in noon till in evening the car is not ready.

I went once again at showroom in evening you dont believe they gave me car back after 7pm

They ruined my hoilday planned with family on the day.

They took 9 days to resolve issue. And i am sorry to say that i personally fed up with the showroom persons. And financially i paid more then 16k at showroom, paid penalty more than 18k due to false commitment of showroom staff. And mental harassment too.

You dont believe that after my purchase four more car (Tuv 300) from mahindra purchased by my friends and family members as i insist them to buy mahindra vehicle as im impressed with the vehicles and even planned to by scorpio for me in diwali and four vehicles four tuvs for my office.
But now i feel to change my plan and not to suggest as showroom people ruin companies named.


I have all proof and details for above discussion i can produce whenever it needed.

Requesting you to look in matter and do needfull as there are many customer and not like me mahindra got customers from village level too.