Mahindra And Mahindra — delay on vehicle repairing

Address:760005

It is regret to write that our vehicle no. Od07q5775 tuv-300, amt has taken from ecos eye hospital berhampur, ganjam to aditya motors bhubaneswar on 19.12.2018 for repairing purpose as the nearer mahindra service center is unable to provide service (Don't have facility to repair tuv-300 amt), as we received message of delivery of our vehicle on 31.12.2018 monday
At 5.20 pm, but as we talked with service manger regarding deliver of our vehicle he said till the parts of the vehicle has not yet came to the service center as it is in transit, as our vehicle is use in hospital work we are facing lot of problem as they have not provided any assistance vehicle, instead of that they said to hire a vehicle for our use and they will pay rs.500/- as daily basic from the date of received our vehicle to end of the day, it is really painful for a customer to have mahindra vehicle, take a quick action for delivery.
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I can’t understand why so much delay to get a spare part to come to service center?Why there is discrepancy in communication?You inform us that our vehicle will be ready by 5.20 pm on 31/12 and your service centre has not received the spare part till then.This shows how callous you are to give service to your customers.Certainly not expected from a reputaed company like yours.I am much disappointed!
Dr MK Bal Director ECOS Eye Hospital +91 [protected]

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