Mahindra And Mahindra — Dispute Car

Address:

Kolkata, West Bengal

I like to draw your kind attention on the fact that I had bought two Maxximo Passenger Vans on hire purchase basis financed by you vide : 1) Engine No. MCB6L30528, Chassis No. B6L52327, Dt. 31/12/2011 & 2) Engine No. MCB6L29915, Chassis No. B6252072, Dt. 01/01/2012 from Shree Automotive Pvt. Ltd., East Daripukur, Khilkapur, Barasat, North 24 Parganas. The EMI amount for each car is Rs. 7540/- each which I have paid on regular basis up to February 2015. Now the problem is the vendor “Shree Automotive Pvt. Ltd” is depriving me from the very beginning. Since the purchase of the cars, I am suffering very bitterly. Soon after the purchase, the cars started to show defectiveness whether there is from water pump assembly, leak off pipe, ring set piston, gasket cylinder, shock absorber problem, tyre damaging problem, engine problem, etc. And surprisingly after the free service the problems started to increase. First of all tyres of both the cars got damaged. Since I run an Educational Institution and we used those cars as pull car for the kids it was impossible for us to ply the damaged & unfit cars on road in that condition to carry little kids. On 04/08/2012 I requested Mr. Sanjay Das, Manager of Shree Automotive Pvt. Ltd, in written to replace the damaged tyres. Just notice the span of time. In just 7 month, even after less usage due to unfitness the tyres needed to be replaced! Even after that I requested him several times to kindly arrange replacement of the two cars but he never cared to my plea. I had to pay lots of money towards repairing and servicing of the two cars (copy of bills are enclosed for your kind perusal) but could not enjoy the satisfactory use. On 10th July 2014 the first car vide Engine No. MCB6L30528, Chassis No. B6L52327 got totally broke down and not in condition to run on road. I had to send the car to Shree Automotive Pvt. Ltd. and since then that car is lying totally condemned position in their custody. Now when I send my representative to enquire about the car, Mr. Sanjay Das was very rudely misbehaved with my man and created a scene by shouting to pay an amount of Rs. 20410 towards repairing of a condemned car (Bill No. RBR - 4232 & RBR -4233 are enclosed for your reference). You can easily notice from the Bill that the car was handed over to them on 10/07/2014 and the car was released from them on 14/02/2015 which is totally intentional and not only that he is even claiming garage rent also for all those months. However we have paid that amount to get rid of him but we are not confident that the car is fit enough to ply on the road to carry kids. The other car has also broken down. We are afraid to run both the cars on road, if there is any mishap the lives of little kids will be in danger and as a responsible and reputed concern we cannot take the risk. As a result both the cars are lying condemned. Recently I paid as much amount of Rs. 20, 714/- on 14/02/2015 towards repairing cost but surprisingly on 17/02/2015 when I tried to use the car on road to carry little children for school the car again broke down. I contacted again with Shree Automotive to look into the matter but again they demanded money to repair the car. Till then the car is lying condemned and ultimately my purpose remain unsolved, I did not use it for which it was intended to that is to carry the students of the school. But since the new academic session has been started from April, I was compelled to send the car at showroom on 14/04/2015 requesting them to inspect it properly and replace me the car. But on 17/04/2015 they send me an SMS again demanding an amount of approximately Rs. 30, 000/-. Just imagine! Are they kidding with the customer or they have taken the customer as out of brain? Every time they will ask for 20000 or 30000 for repairing cost. Now please help me out from this situation