[Resolved]  Mahindra And Mahindra — Duplicate Spares are better than Original read how

Address:

Navi Mumbai

Dear Sir / Madam,
The Subject I mentioned may be shocking to you but requesting you to please note that it’s my personal experience. Please read this mail till end so that you will come to know how I derived this conclusion.
1) I am using KUV100 CNG fitted vehicle (MH46BK8749) manufactured by your organization.
2) If you see the market sentiment people believe that in case of Mahindra only Diesel vehicles should be preferred not petrol vehicles. Still I preferred Mahindra only because being Indian we strongly feel that Indian MNCs like Tata & Mahindra should be preferred compared to Suzuki, Hundai, etc. and 2 years back yours were the only Indian MNC manufacturing CNG fitted vehicles.
3) My experience with NBS Mahindra was not satisfactory hence I moved towards H. K. Mahindra. I was happy to see their workshop in Turbhe which was near to me, but I learned a very good sales lesson from your people. Either they are too smart or I am too fool to believe in your policies.
4) I was facing problem with suspension of my vehicle hence I submitted it to your workshop (may be on 8th September). The problem was not resolved and your team assured me that being suspension problem though it’s not fixed / resolved I can drive the vehicle and there won’t be any trouble except knocking sound.
5) The reason for which problem was not solved is non-availability of components and I paid Rs. 2313 just to understand that problem is not sever.
6) Further assuming that intentions of people are good and parts are not available I was following up with your team for weeks after but no one made the parts available.
7) Further your team played a very smart move “They convinced me to extend warranty of vehicle and being foolish customer I purchased Road Side Assistant policy” also.
8) While extending warranty your team assured me that the suspension components are covered under warranty hence current problem & upcoming problems if any will be resolved by warranty extension.
9) After purchasing extended warranty I understood the real game that “parts were still not available” It means they just wanted to sale me the Extended warranty & Road side assistant policy and for any claims the standard answer was ready that “Parts are not available”
10) Finally I tired of follow-up took my vehicle to nearby garage showed him the problem and he fixed it within one day only.
11) Now I am not sure whether the garage people have used original spares or duplicate, but one thing I am sure that compare to broken original spares, working duplicate spares are far better.
Entire above story I narrated (in last week) to your call center girl who was chasing me for regular servicing in your authorized workshop. After listening she promised me that some one senior from H. K. Mahindra will call me to understand the issue but considering past experiences I was sure that no one will call me and same happened.
Conclusion :- Mahindra is (may be) good for rich people using XUV500, Scorpio, etc. and not suitable for middle class or poor people like me.
Hope you will take this positively…
Thanking you,
Best Regards,
Abhijit Mane
Vehicle No. MH46BK8749 (KUV100)