Mahindra And Mahindra — engine noise (total mileage of the vehicle 26,000 kms)

Address:	560078
Website:	mahindra

Last week there was an issue with my Mahindra Maxximo pick up. It was towed to the authorised service centre. The service advisor informed me that the noise from the engine might be due to problem with the crank shaft bearing. He advised me that the engine has to be overhauled and gave an estimation of Rs 70, 000/- . But I asked them the reason for this as the vehicle has done only 26, 000Kms and is serviced timely and there was no oil leakage or water boiling or any other issue and the vehicle stopped on the road all of a sudden and there was no noise from the engine till it stopped.
The service advisor and the managers are not able to explain why this problem has caused. He gave me a possibility that the oil might have become more viscous (whereas the oil was replaced recently and the vehicle had done only 1000 Kms after oil replacement). I had clearly informed them to keep the oil separate so that i can have a look at it as i was not convinced with their explanation. But when I visited their service centre they told me that the oil was not kept separately and the oil was mixed with the junk oil at the workshop. Now they have given me an estimate of Rs 70, 000/- for the service and waiting for my confirmation to go ahead. I had raised this issue to the M&M customercare but nobody is bothered to resolve this issue. Kindly note that I own various vehicles of Mahindra had have been their customer for the past 25-30 years. If this is the attitude with a loyal customer then I will have to take this issue through the consumer redressal forum.
Vipin V
Bangalore
[protected]@yahoo.co.in