Mahindra And Mahindra — engine started problem placed at utkal automobiles ltd. s3/61, mancheswar industrial estate, bhubaneswar, odisha from 6.6.2018 but not attended

Address:	Khordha, Odisha, 751017
Website:	www.rec.ac.in

To

Dear sir,
We are to inform you that we purchased the vehicle mahindra quanto c8 bs4 7str from m/s. Utkal automobiles ltd, s3/61, mancheswar industrial estate bhubaneswar (Authorised dealer of mahindra and mahindra ltd) on 31.10.2016 by paying a price of rs.9, 42, 221/-on road. The vehicle was registered with rto bhubaneswar. The chassis no. Of the vehicle is ma1yg2huxf2f41753 & engine no. Of the vehicle is huf6f12711. It’s registration no. Is od33k3275. The vehicle developed some problem which was repaired on 24.4.2018 in utkal automobiles pvt. Ltd, workshop, bhubaneswar. Recently the engine started giving problem and the vehicle has been put into utkal automobiles workshop on 6th june, 2018 for repairs. We are told by the officials that the vehicle is having major engine problem which is to be identified by your expert and thereafter the repair work will take place.
This is to bring to your notice that the engine has developed snag during the warranty period which is unfortunate. We request you to kindly look into this matter and instruct the authorities to set right the problem and take steps to repair the vehicle as early as possible. The vehicle belongs to engineering college, as you know this is the peak season for admission and in absence of the vehicle we are facing lot of problems for hauling the students and the parents who are coming for admission into the college.
As the engine is under warranty, we expect that suitable repair work/replacement should be done without any expenses to the college. It may not be out of place to mention that the vehicle was also covered under extra warranty for 4 years and we paid fees for the same as demanded by m/s. Utkal automobiles.
Your expeditious action in this matter is highly solicited.
With regards,

Principal