Mahindra And Mahindra — False assurance about pick and drop facility and services by Ray Road service centre

Address:

Mumbai City, Maharashtra

In mid of July 2016 I called Ray Road service center for pick up and drop facility as I don't have driver and for me it was not possible to take the car at Ray Road, so I called at service center, they transfer some person who asked me 25th of July 2016 (Monday) will suite me or not for pick up? I told him that will do for me and he confirm the pick up date. The driver Mr. Kumar came at given time to pick up the car XUV 500 W8 AWD (MH-06-BE-6305). I told him all problems/ complaints which he wrote down and given one copy pick up / drop sheet to me. On Same day after 11 a.m. one technician (I forgot his name) called me and told me that they have to change engine oil etc etc as this is major servicing blablabla. I told him please do whatever is necessary and also do polishing of interior of car. Then he said it will take time so we may be deliver your car tomorrow. I said no problem but send it tomorrow. Next day at 2.30 p.m. Mr. Parag Vaidhya called me and told me that my car is ready for delivery and bill is around 12000 which i have to pay by NEFT/cash or transfer of fund option available on net banking. He also asked me to send my email ID so he will send exact bill to me. I told Mr. Parag that I don't heard about fund transfer nor I done it in past, also it's 2.30 p.m. banks are closed for the day. I also told him that I asked your driver Mr. Kumar that I will pay the bill by cash at the time of delivery will do na? he said yes we will not accept cheque but cash will accept. Mr. Parag said no if you do not pay your outstanding bill we will not allow your car to drop. Then I called Manager of service center Ms. Jyoti and narrated my whole story and asked her help. But I got shocked after heard her answer that below 10000 bill is allowed at site payment (that means doing extra work of polishing and other things is my mistake) as we do not trust our drivers more than this amount (how can they expect their customer to handover their 15/16 lakh car to that same driver) so I have to come and pay and take delivery of my car. I asked my questions which I wrote above into bracket to her but got simple answer that its policy of company I can not do anything. Next day I went their service center, paid the bill of rs. 12, 778/- and while taking delivery I got information from Mr. Parag that my glove box lock and rubber was not available so that work was pending and also not charged in the bill. He also told me that they will send their person at my place and do the needful. I told Mr. Parag that I want this in writing and he given the same in writing on the bill with his sign and stamp (which stated that "Our person Mr. Mukesh will attend the vehicle in next week at your place. We will replace the rubber and glow box lock"). But till today no person came nor any call received from the service center. So in the morning I called Mr. Parag and remind him that I am so and so and my work is pending. He remembered the car (after telling him the number) and work he said send your car on Wednesday or Thursday to the service center, he will do the work. Then I remind him that he was supposed to send person at my place to do the pending work in last week it is already delayed. Then he told me okay he will call me in few minutes but still not received any call or sms.

Now I think that I made mistake by purchasing Mahindra and Mahindra car. Company do not have any control on their service center. I even don't think that this complaint will make any difference in their services. But still writing for the person who think that customer satisfaction is important for company's growth.

Rajesh Gaikwad.