[Resolved]  Mahindra And Mahindra — faulty drive shaft xuv 5oo

Address:

Ranga Reddy, Andhra Pradesh, 500084

Greetings,
I am a loyal customer of your brand mahindra. I am from hyderabad, telangana.
I purchased mahindra xuv 500 w8 xclusive edition (Pearl white) in the year 2015 from vvc motors kothaguda, hyderabad, telangana.
Previously also i owned a mahindra xuv500 w8 (Pearl white) in the year 2013.
If you notice i have purchased 2 top of the class variant available in mahindra twice.

Xuv 5oo xclusive edition i lastly purchased, is been having serious issues with the front right wheel drive shaft, i had to get the product replaced thrice in a year which approximately costs me around 18000/- excluding the labor cost and the taxes. The first time it happened i took my vehicle to the showroom and they said i need to pay to get it replaced as it is not covered under warranty. I was confused for a while yet, i got it the job done.

The second time the same thing happened after 3months from the time i got it replaced. This time i spoke to the service manager of vvc motors kothaguda, trying to understand why this happened again. They weren't sure why this was happening and gave some lame reasons like if the car hit a big pothole or ran over a speed breaker and the bracket of the drive shaft has broken. After a long talk and discussion with the service center, they replaced it again for the second time.

4 months after the same thing happens the same drive shaft the same bracket has again broken while i was driving back with my family from outstation and this happens and stranded on the road in the middle of the night for 3 hours in a remote area.
Later towed back to the service center on the next day and this time i was very upset with mahindra and the service or the quality of the products being replaced i had to argue with the service center, cause none of them where able to give me a good reason for why this is happening only to my car thrice already and all they tell me is some pothole or speed breaker and later when i asked is this car not an suv or meant to handle rough terrains while other cars which are smaller than xuv 500 are able to swiftly move around on the same roads and my car which the top variant and a premium flasgship car of mahindra always kept me in a place i was stranded.

I had the same car previously as i mentioned earlier and i never faced such a problem before.

This time i. E., 30 nov 2017, the same thing happened again last night while i was driving the same drive shaft bracket has again broken and i had to tow my car back home and i parked it.

The reason for my complaint now is i want to know, what happens if something went wrong while i was driving with my family and drive shaft is broken and something happens, it's like the life of my family is threatened in your car and this is the 4th time the same drive shaft has been broken and there is no permanent solution to my problem.

I would like mahindra to replace my vehicle with an updated new model as i suffered a lot of trouble with the vehicle, this is not the way a loyal customer has treated anywhere, facing the same issue repeatedly.
And i am still eagerly waiting for the new release of xuv700, while all this is happening i don't think i would ever recommend or buy mahindra ever.

Note: - please revert asap, it's a very serious problem being faced by me as a customer repeatedly within 2 years from the car was purchased. I would like to escalate the issue to the hon'ble court with proper documentation required from my end. I also would like to mention the service quality or the cleaning of the vehicle is horrible in vvc motors and they do not update software and do not provide quality service to the car or customer.

Regards,
Sharath chandra.