| Address: | New Delhi Shri Durga Automobile near Motinagar |
I am Captain Dixit Kumar working for Indian Navy.Contact Number [protected]
I bought XUV 500W11O BS6 Registration Number HP63B5651 Chasis number
MA1YU2XDUL6G12795 from
Shri Durga Automobiles 68/3 Najafgarh Road Near Motinagar New Delhi 110015
and took delivary on 19Aug 2020. I hardly drove vehicle even for a month and prior to my schedule service of 960Km this defect came. Although I was feeling some problem and I had a word in Durga Automobile and was told prior to 1000Km service guys will not accept vehicle, so finally when the problem of Regen and limp mode came I gave to service station of Durga Automobile. They said its because of defective DPF, so they demanded new DPF and handed over me vehicle after 13 days. While returning same problem occour so next day they got the vehicle back and again said defective DPF . Since DPF has to come from plant vehicle is with service centre of Durga Automobile sice past 17days. Its a new vehicle and the latest vehicle of Mahindra and my hard earn money I have paid and still paying a loan to SBI of Rs24000/ every month without laying my hand on it. I have written to MD Mahindra waiting for his response. If this problem persists as this is a part which has to do with conversion from BS4to BS6: will the company replace with new vehicle along with the money I have put for Registration and Insurance and accessories. All this is bothering me every night and day. The vehicle is with Service station now for 30days with a day break of 1day when it was handed over after 13day and again took it back.Please provide a firm solution.
If no solution is provided as it is being given to understand I need to approach consumer readdresal forum as I am patiently watching the company's response.
Regards
Captain Dixit
Astt Quartermaster Gen Navy
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