Mahindra And Mahindra — handbrake failure of xuv 500

Website:

www.mahindra.com

On 15 nov 17 i had parked my xuv 500 reg no py 01 cq 4756 at its normal place in front of my building with the handbrake engaged. The parking area is slightly inclined, therefore everytime after parking i engage the hand brake completely. After about 40 mins of parking, the hand brake of the xuv 500 slipped automatically and the xuv rolled backwards hitting a cemented bench thus breaking it completely. Beyond bench was a 10 m free fall. The rear tyres of the xuv was hanging at that point. The entire scenario was looking very dangerous. It could have fallen anytime and could have hit the house below. However as no one was in line of xuv at that time, no casualty occured.

Somehow i with the help managed to tow the vehicle out of that dangerous position using another vehicle and towing rope. On checking handbrake was found to be loose however after applying it again it seemed to be working normally. This failure of handbrake is major concern for me and my family. This is the second major incident with my xuv 500 within a span of 05 months of purchase. It is now becoming increasingly difficult to trust the vehicle completely. The performance of the vehicle has been very good. But the isolated incidents like this questions the safety concept used in the xuv 500.

It is therefore my sincere request that the through check of my xuv 500 be undertaken. I have handed over the xuv 500 to service centre at maddipalem, visakhapatnam today. I have explained everything to the staff of the service centre. I also expect the cost incurred in repairing the vehicle be borne by the mahindra & mahindra. I hope the name of the mahindra & mahindra be kept by ensuring the correct actions to ensure the checks and repairs of my xuv 500 are undertaken and cost of the damage be borne by mahindra & mahindra. I also need the assurance that such failures of any part of vehicle will not happen again.

Regards

Govendra deepak