Mahindra And Mahindra — harassment report against your sales and service team

Address:

12051

This is to inform you that i’m a disappointed and harassed buyer of your mahindra xuv500.
I bought a car from koncept mahindra, m. G road gurgaon, haryana on the name of mr. Rajesh kumar lamba on 26th may, 2018.
I booked this car on 11th may and wanted a delivery on 26 may. Chass no. - j6a12423.

After so many problems created by your sales team, i received the car finally on 26th may at 9:50 p. M. Without even pdi and cleaning.
Scratches on bonutt and white spots on all unpainted and some painted parts of the outside body. But because i have to buy to that car on 26th may only, so after getting confirmation from the showroom dealer, that they will remove all these scratches and whatever the problems are their in the car, they will solve them anytime, you have to just give the car for few hours.
I took the car at night, next day i had to go somewhere, when i left i realised
1.ac was not working
2. Some sounds were coming from dashboard
3. Mirrors of the windows were giving a hard whistle sound.
4. Outside smell was coming inside, obviously there was a leakage problem.
5. Music system was not working.
6. Inside lights were not working.
7. The car was full of dust
8. Scratches on bonnet
9. Rubber near the glass was scratched.
10. White dots on the painted and unpainted parts of the exterior body.
11. A blacklisted fast tag.
And more were there i don’t even remember.

So, i handed over the car to your workshop on 29th may and they promised to solve all the problems and will give me the car in 4-5 five hours but later they refused, they gave me the car on 30th may in the evening, and then they refused to give me the job sheet also whatever work they have done in the car. After so much of arguments they agreed to write the works they have done on a blank paper along with their stamp and signature.
So when i checked only ac was repaired, all other problems were as they were earlier.
So. After so many of requests and calls they again called my car on 9th june and promised to clear all the issues, but as it became their habit to harass a person on regular basis, i got my car back on 10th june and this time they just removed the sound of the whistle from the mirrors. And yes this time after so mich of arguments, i received a job sheet from them, which i will share with you, whatever work they have done.
So, again after pleasing so much they again called my car on 25th june and promised to give it back with all the works on 26th june but as its their habit they returned my car, day before yesterday on 27th june.
Now the scenario is
1. They removed the scratches from the bonnet along with the paint of the bonett, now its completely dull and looking as i got it painted with a different colour.
2. The condition of the side dots and white part of the car is same.
3. They recharged my fast tag with 200 rupees which they promised as your car will be free for a month on all toll gates all over india, now they are saying that 200 will be enough to travel india.
4. Outside smell is still coming.
5. And yes this time again they didn’t gave me any job sheet or any letter of work they have done in my car in the three days time.

I’m a proud owner of your xuv500. Thanks to your sales and service team. Thanks a tone guys. You all made me proud after buying this xuv500.
I can provide you the signatured paper received as a receipt of work and the job sheet of second time.

If you want any information regarding the job sheets or any other thing you can contact me at [protected]. But i don’t even expect that it will work.
I can’t write more than this, many more things are there, i think this is enough to get it in your notes.

Regardless,
Ankur lamba s/o rajesh kumar lamba