Mahindra And Mahindra — Here is my Vacation Trip Moment with Mahindra

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Greetings!!!

I love Mahindra vehicle (I’m working with FORD INDIA Chennai past 7 years) and suggest the people to buy Mahindra vehicle, but henceforth I don’t think will suggest them. REASON IS...

When I traveling (Vacation trip along with my kids) from Chennai to Coimbatore 2nd week of April 2017. I faced Gear issues (not able to change the gear while driving) and ABS light always on. So gave my vehicle (TN38BS1731) to CAI Mahindra service center at Coimbatore on 11th April 17, 2017 at 12.45Pm. Also I informed / clearly explain the issues to CAI MAHINDRA service person.

I got a call from CAI Mahindra service on 12th afternoon and inform me that – “there is the issue in battery voltage and need to change/ replace to new one; ABS issue will be resolved” I said OK to change it. But no information/Not informed me about major issue of “Gear not working”!

So, I ask the status of “Gear not working” they said no such issues in my vehicle; for my repeated compliant about “ Gear not working” then they satisfy me (provide) solution is “Gear Oil” needs to change it, I said OK to change it.

I picked/took my vehicle on 13th April 2017 afternoon (still ABS Light was on - I informed CAI Mahindra service person and I will provide vehicle again service center on 15th April to resolve issue).

And started traveling from Coimbatore to Madurai on 14th early morning around 4.40am, when I over taking truck and opposite BUS coming toward me (Near “Palladam” – location 5.30am) I’m not able to change the gear (“Thank GOD Nothing happen “) and stop the Vehicle left side of the road (I was shock and it’s took 15minuts to realize the situation).

After that I was raise compliant 5.45am and they are asking me to stand over there CAI service person will reach me 6.30 to 7am. I heard from service center - if they took Vehicle they need one more day to identify the issue / resolve the issues! But I need to reach Madurai on the day itself very urgent (before afternoon).

So I called one of my relation (uncle) he’s automobile mechanic and he provide me solution (how to drive my vehicle with these issues) and reach Madurai.
He provides the solution of my vehicle (he provides over through phone – not even seeing Vehicle) these following below;

1) Buy the break Oil and fill it (because your vehicle will not have the break Oil) – I checked and shocked because there’s no break Oil in my vehicle (Oil tank was empty).
2) Push the clutch three to four times when you’re facing “Gear Not Working”- Yes it’s worked.
3) You need to change the Oil cylinder (approximately 2000 rupees its cost).

Again I provide my vehicle to CAI Mahindra on 15th April 2017 in Coimbatore and informed above solution to CAI Mahindra service person also.

Yesterday (16th April 17, 2017) vehicle back to me, First I need to drive and let you know status in couple of weeks (but still not 100% satisfied).

Note: Buy a vehicle is one of life time achievement (Middle family) but vehicle service is part of our regular life. I was spend this year service cost around RS: 44000/- (Service Cost with in two month -from 17 Feb 2017 to 15 April 2017).

Thanks
Navaneethan
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