| Address: | Kanpur, Uttar Pradesh, 208001 |
Sir,
We went for servicing of our xuv 500 car on 25 oct 2017 repair order number r018a011930.
Cost estimate informed to us by sms at 2:36 pm was rupees 2422.04 excluding taxes.
At the time of delivery of car at vc motors, ruma, kanpur landline no[protected] at 4:54 pm we got another sms of our bill costing rupees 13933.72 plus taxes.
Including taxes total bill amount was rupees 17, 208 rupees.
On being asked about this huge difference in billing and estimated cost sent to us. Instead of giving answer to our queries vc motor, ruma, kanpur staff s. A. Mayank singh told us that he can make rs 0 bill or rs 50000 bill. It is in his power to decide how much and what bill is to be entered into system.
As we were carrying cash amount of estimated bill cost sent to us by sms at 2:36 pm he humiliated us by saying to pay for the bill in cash instead of pos payment or get the car in worst delivery position.
My father is a retired bank employee. His living is on his pension.
Sa name mayank singh has not only hurt his pride and modesty but also showed how he can alter servicing cost bills.
He may have being looting other clients for his personal benefits.
We want apology letter and refund of the cost not told to us.
Client name
Shashi bala vaish w/o jk chaudhary
Mob [protected]
Please find the attachment and do the needful.
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