[Resolved]  Mahindra And Mahindra — high temperature and related service issues

Address:

9-54, Sriramnagar 8th road,sanivarapupeta, West Godavari, Andhra Pradesh, 534003

To
The general manager
Mahindra and mahindra customer care

Here we like to bring to your notice that as we have observed the temperature reading is showing very high and also the inside temperature in car/vehicle is very hot though ac is on. We have given the complaint and left our vehicle at srikakulam (Andhra pradesh) servicing centre on 10.12.2019 and they assured us that the service and required spare parts were replaced new ones and accordingly billed then they released vehicle on same day.
But again the problem was persisting and it has not been solved and continued for some days then again we’ve given the vehicle for rectifying the complaint repairs at srikakulam (Andhra pradesh) servicing centre on 03.01.2020. This time it has been taken a week to service and to change spare parts and accordingly billed then the vehicle was released on 09.01.2020.
Still the problem was persisting and we again took the vehicle to srikakulam (Andhra pradesh) servicing centre on 20.01.2020 but till date the vehicle has not been release and also no intimation about the status & repairs of vehicle.
We were shocked to understand the mahindra service centres are-
 having so low standards of services and in-experienced technicians are deployed in your service centres
 there negligence and carelessness about service issues complaint by the costumer
 it is very surprising and shame on part of organisation that your service technicians are giving very unjustified and lame excuses and explanation for delay that they have to get right working tools and spares from pune centre to complete the service and do the required repairs with spares hence delay.
It has been concluded that you have deployed poor efficiency technicians at service centres costing us time and money
Due to this negligence and delay form your service centres we are force to engage a private taxi for our daily community in our project site the hire charges for this zeep is rs.60, 000 /- per month
Here we like to bring to your notice that we are loyal coveted custumers of mahindra company having owing the following vehicles of mahindra make
1) mahindra bolero pickup – double cabin – 1no
2) mahindra bolero pickup – single cabin – 1no
3) mahindra power plus zlx – 2 no’s – regd. No.- ap 37 dp 4866 & ap 30 ag 4028

Is this way to treat your loyal customers. It is very pathetic and objectionable e for this type of treatment.
Here we wish the concern authorities to intervene and do required repairs and services as early as possible and release our vehicle
And here we demand for compensation for negligence and delay and also to reimburse the taxi hire charges due to our vehicle is held up in your service centres since long.
Hope the authorities will react in time and do the justification to costumers
Thanking you
M/s sai mannrow constructions pvt. Ltd.

Authorised signatory
1) m chandrasekhar
Managing director
Cell:-[protected]

2) p srinivasa rao
Director
Cell:- [protected], [protected]

Regional office (Working) address for communication

M chandra sekhar
C/o kanakamedala suresh babu
9-54, sri sai nilayam
Sriram nagar – 8th road
Sanivarapupeta
Eluru-534003
West godavari, andhra pradesh