Mahindra And Mahindra — I'm complaining about SRS service centre

Address:

Plot. 40, Janaki nagar, rajagopalapuram pudukkottai

I've have brought my mahindra maximo load van to pudukkottai SRS service centre. After analysing for more than a day they said the engine head, piston and wiring kit should be replaced. Mr. Ayyapan who's service supervisor gave a quotation for around 45k for the work. I've given the vehicle and did wait for days and days calling them about the service update. Finally I've got the call from them that the work was finished. I went there and saw bill to be shocked because their final bill amount is 25k more than their previous quotation. They didn't even call me to inform me about the price change. they where so hesitant to answer my questions and demanded to pay for it. I finally agreed to them since I don't want to make any drama there. But they didn't give my bill for the work. They said mahindra didn't give billing option for their service network and they promises I'll get the bill in 10days. Even after many calls after that they didn't pay any attention to my request. In between my vehicle went breakdown and I had to tow it to service centre and they still didn't solve the issue. Height of all this there is no service staffs working in pudukkottai SRS. They said I need to got the anothers SRS service centre which is in different district for any queries. I'm fed up with their service. After all the struggle they gave me the bill with the previous owners name. I need it in my name for Incometax filling. After three months of waiting they send me the bill with the customer name of previous owner. In the first days itself I've send my RC details to my service supervisor AYYAPPAN. but now he's telling that how does he know that I need bill with my name. I've sent the rc details 10days before too with my GST details. Even SRS tanjore Manager Mr. Mani is blaming me that only previous owners name will be taken because I didn't inform them that I'm the new owner. First of all how do I know that?? Am I the one who's working in mahindra?? I've sent them my RC book many times. Didn't they see my name on that RC. Didn't they know the bill should be put considering the name of the owner. Three months of my struggle to get Bill went to pain. My vehicles problem is not cleared too after spending handfull of money