Mahindra And Mahindra — Irresponsible , cheat and ignorant behavior of staff

Address:

KS Motors, MI road , Jaipur

Hello, I'm Bhanu Pratap from Jaipur.
On 1 July 2022, we bought Alfa dx CNG Passanger auto from KS Motors, MI Road, Jaipur.

Dealer Ritik Sharma, he firstly told me On Road price 283700 rupees, which included Auto Price+ Insurance + RTO+ Passing Charge.

On 30 june, I paid 40k.
N very next day said, He forgot that RTO passing will be done from Chomu. So it will take 8k extra for it.

At the time, because we already talked about all and now he introduced new 8k to pay, we said him to Instead cancle the auto. We won't buy from here.

Then he said, ok ok, u just give 3k, I will also provide u RSA, Jack and mobile charger.

So we being frustrated Finally agreed to buy it. He took 16k on 1st July, I asked for slip thrice but he didn't provide Any. Thogh he is agree to accept that he took 56k rupees overall(40k + 16k)

240, 000 is our Loan + 40, 000 down payment + 16000 = 296, 000 rupees.

Initially he told the rate 28, 3700 + this extra 3k + 4500 for File Charge + 4500 Driver insurance.


But At last, RTO passing was in Jaipur only, not in Chomu. So basically he should return my 3k. He didn't.

After 25 days on 25 July, Auto wasn't running cause there was damage in Clutch plate.
I called the delear, he said it's Sunday today. He won't come.
I reminded him of RSA, according to which company itself will send the machanic.

He just said which RSA? When u paid?
When u will pay 2500, then u will get it.

But At the time of purchasing while taking 3k extra, he said he will give RSA also with it.

But he just denied here. Isn't this a fraud?

I was cencelling the auto at that time but he promissed to give me these extra things, and he just denied When I m in need.

I have the page in which he wrote what what things I have to collect from showroom After 10 days of buying.
I will send.

At last he gave me no. of a machanic. I talked to machanic who said me to bring auto in service centre of Jothwara. I paid 400 to another auto n took my auto there.

From 25th July, that auto is there, and they didn't repair the Auto yet.
They saying it will take 10 days cause They need to order some parts.
Does it take 10 days seriously?
Can't they bring from another service centre nearby?

I talked to delear, he is also not co-operating with me.
I bought Auto to earn only, that is only way of earning now as already left the previous job to run Auto.

If they will take 10 days to repair a clutch, how will I earn and pay the installment? And other home expance?

I made them aware about my condition, but no one is listening, behaving ignorantly. I feel like helpless.

Day before yesterday they said they will repair on 30 July. I called and now saying after Monday u will get ur auto.

Even they are charging 3000 rupees (2k for clutch plate + 1100 for service) while first 3 service is free.

They didn't even gave me Number Plate yet, I haven't even paid my 1st monthly installment yet(5th August). Even now only the company is behaving this way to me, how can I hope for coming months?

I m feeling helpless here, I bought auto to run family. And they are not even co-operating with me.

I regret in buying Auto from Mahindra,
I didn't know what to do, where to go. So I m writing here with a hope that atleast here Mahindra will show it's good acts.

Please consider my issue🙏
I have no other source of earning, what will i eat? How will i pay my installment on 5th August.

Can Mahindra pay me for my 10 day earning? No?
Atleast they can take actions against such employs.
Such fraud employ will ruin goodwill o[censored]r company sir, I demand u to force them to calculate my payment and ask them question about the extra payment they took from me.

Also I request please, please force them to repair my auto soon. Please think how can I run my family without earning? And they are responsible for it.