| Address: | New Delhi, Delhi, 110001 |
Dear sir,
I am 55 years chartered accountant who purchased your premium brand xuv 500, w8 model in june 2013. i work as cfo for us consulting firm based in gurgaon. ever since its purchase the car has been run by me. since i have other cars as well this car is used very sparingly normally when the whole family has to travel. last week when i was returning to my home i noticed that the clutch pedal was not returning to its normal position when pressed for changing gears; but i somehow managed to drive the car and reached home. from the next day, i was travelling and only today got some time to tow away my car for repairs to sri durga automobiles, kirti nagar, new delhi. the wokshop team told me that the clutch related parts need to be changed including clutch set, s. cylinder, brake oil and fly wheel which will cost about inr 50k including labor (which i anyway will be charged even if i finally decide not to go ahead with the repairs on their confirmation of final cost and parts to be changed). following are some of the points which make me repent my decision taken three years back of buying a feature packed which turned out to be a sub-standard product:
• how come to the clutch of a premium brand wear out in just 34 k kms more especially when the car in driven only by me and that too very sparingly in cities like delhi and chandigarh?
• why no signals were noticed that the clutch plates were wearing out and would need replacement when the car was sent for service in june 2016 to the same workshop and car had at that point of time run about 31k kms? since then the car has been run less than 3k kms. how can all of a sudden all the clutch related parts wear out and need replacement resulting in significant cost?
• since i have been driving various cars for the last 20 years and have never faced similar issue in the past hence the argument of the workshop team that the excessive use of clutch while driving has damaged all clutch parts does not sound convincing.
• what prompts the technical team at the work shop to conclude that all the clutch related parts need to be changed even before the thorough checking of the vehicle? more especially when i did not notice any issues with the clutch (until it suddenly went down last week) and no burning smell.
• how as a customer i get comfort / assurance that all the clutch parts, as indicated by the workshop team, have actually been worn out need to be replaced? also please clarify what parts are covered in the two years extended warranty which i purchased in june 2016 on completion of three years’ warranty given by the manufacturer.
Based on above facts it apparently that there is no justification for charging this cost to me and this appears to be manufacturing defect cost of which should be picked by the manufacturer of the car.
An early response will be much appreciated. Was this information helpful? | 
Post your Comment