Mahindra And Mahindra — Lack of transparency in XUV500 sale

hamsaka

from Ernakulam, Kerala

Address:	400101
Website:	mahindra.com

I had booked XUV 500 through TVS Kochi on[protected].After going through the features described in the company brochure and sites like carwale and cardekho I opted W8 variant.The probable date of delivery written on the docket was[protected] and I had made full payment on[protected] and the invoice was generated on the sameday.On[protected] the sales executive Mr.Shuhaib informed me that Mahindra had made my payment in pending and I have to pay more as the W8 model is now coming with pushbutton start which was not there at the time of booking.After discussion I agreed to pay Rs.20000 more.On[protected] the vehicle was delivered and at the time of delivery the sales executive told me that the spare wheel is steel rim rather than Alloy as shown in the brochure at the time of booking.I fully agree that the owners manual show it as steel rim, but I booked the vehicle by seeing the brochure and I had to pay more for an extra feature which was not needed for me.Hence please be kind enough to provide me with an Alloy spare wheel or else refund the extra 20000 paid by me.
Thanks.

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Mahindra And Mahindra customer support has been notified about the posted complaint.

Nov 07, 2016

Updated by hamsaka Sir
On[protected] Mr Sreejith from TVS Kochi contacted me over telephone and enquired regarding my compalint.He told me that the information about spare wheel as Alloy in various sites is wrong.However in your brochure it is mentioned that for W8 and W10 the wheel is Alloy and for other models steel rim and no special mention regarding spare wheel which automatically says that all 5 wheels are same in a particular model.Also on the day of delivery the executive specifically mentioned that the spare wheel is steel rim which will be an unnecessary explanation if the matter was already known.Also Mr.Sreejith told me that the price hike was effective form[protected] onwards.On[protected] I got information regarding the transit details of my vehicle in which it is written that the billing date is[protected].Hence I feel gross injustice and break of gentlemens agreement has happened in charging Rs 20000 more from me.Hence I humbly request me to provide a spare Alloy wheel and refund Rs 20000 to fulfill the justice.
Thanks,

Nov 10, 2016

Updated by hamsaka Further to my update on[protected], three persons from TVS Kochi met me today evening.They passified me and I could convince them that the brochure printed by Mahindra shows Alloy wheel for W8 and W10 and no special mention regarding spare wheel as steel rim.Talking to them I could feel that they will be scapegoats if I go forward with the problem.I dont want to trouble the dealer in anyway.Rather what I want is to handle my complaint by some person belonging to Mahindra company and solve the issue amicably.
Thanks.

Dec 07, 2016

Updated by hamsaka After posting my update on Nov 7th officials from TVS Kochi met me personally and told their stand regarding my complaint.Regarding the Alloy wheel they agreed that brochure showed the same as I had pointed.However they said that they are helpless in this issue as the brochure was printed by the Mahindra company, not by TVS.
Regarding the disparity between the bill date[protected] and the price hike date[protected] they have no clear cut answer.Sofar I expected somebody from Mahindra company will approach me and resolve my problem, but nothing happened sofar.I would like to know how long should I wait for this or should I make a legal move.

Thanks.