Mahindra And Mahindra — Mahindra car maintenance & the service centers of mahindra

Address:

Thane, Maharashtra, 400080

My name is joji george working with l&t infotech in a senior position.
I had purchased a mahindra logan vehicle (gl1.6 petrol) under our company car scheme in 2007. faced many issue with this vehicle in this past 8 years, mainly with its electronic parts (sensors) etc that were very expensive to replace when failed..
Two weeks ago this vehicle abruptly failed to start one morning. the mechanic told me that it is a code lock issue (not sure what that was) and only a mahindra dealer can help.
I got the vehicle towed to the global gallerie mahindra service centre at thane as the bhandup service station of mahinda (ambition auto) abruptly shut operations. (again a bad experience/ hardship for customers living in the vikhroli to mulund region).

Now the global gallerie folks tell me that the acm is damaged & i would need to shell out around rs 47, 000 (which i believe is too much for a 8 year + vehicle).
I had plan to exchange my vehicle with a mahindra kuv or tuv.
But this one incident has made me lose confidence in mahindra & its vehicles… this is similar to a hospital keeping on making patients take unwanted tests & then giving an astronomical bill. as these codes lock etc can only be resolved by mahindra technicians, overcharging & fleecing of poor hapless customers like me are happening.

As a dejected customer, i will look at the option of buying some other brand that will be easy on my pocket when it comes to maintenance…

Hoping that you will at least respond to this mail & give me back some confidence in your way of operation..
-joji