Mahindra And Mahindra — mahindra ccm rochak rawat & gsm lokendra bahadur along with inderprastha employees mr. thakur etc forfeited mahindra e-rickshaw owner

Sanjay Manchanda

from Delhi, Delhi

Address:

New Delhi, Delhi, 110015

Deliberately harassing the mahindra e-ricksaw customers none other than by ccm rochak rawat gsm lokendra bhadauria & inderprastha 33, rama road, thakur ji

Sir
As my & my wife e-ricksaws are at inderprastha rama road service station from the last 56-60 days due to commitment failure, delaying in the check up of battries, delaying to change the dead battries after big tantrum, embarassment & harrassment i repeatedly register my complaints with your helpline & send e-mails to customer care too regarding rude, negligence awkward, unprofessional behaviour by mahndra ccm mr. Rochak rawat, mahindra gsm mr. Lokendra bhadauria & yours authorised dealer inderprastha auto mobiles pvt. Ltd 33, rama road & its employees especially service staff mr. Thakur mr. Durga parshad mr. Ravi mr. Ashwani etc since 5/6/2018 from your helpline representative & from customer care i just got assurances that very soon you will attended by senior officials but till today no assistance has been provided by neither your helpline nor by your customer care
Moreover my alligations against your ccm & gsm, proof right by themself. I recommended mahindra e-alfa mini to my 2 friends bharat manocha & rajesh kumar i'm not aware of your newly launched product capabilities, your service team quality etc. On 30th july bharat vehicle has brake issue but mr. Thakur said to me & bharat that we will not fixed any problems of your vechicle nor service your e-ricksaw in future why? Because he's friend of mine mr. Thakur said to me that mr. Lokendra too wants all this. I phoned atleast 100 times to mr. Lokendra & rochak rawat but not even single call hasn't be picked bharat too tried many times your helpline as usual gives only assurances very soon brake-down will be resolved we felt sorry etc. But now we understood your helpline tuned on the fingers of your gsm & ccm they both wants to harrass bharat so no assistance has been given yet fortunately bharat call has been picked once by rochak rawat ji, he assures for speedy solution lokendra bhadauria as usual acts smart by saying ok we arrange to fix your break down but you have to tow your vehicle yourself to inderprastha rama road branch. Lokendra bhadauria tourcher mr. Bharat because he's friend of mine & i felt myself responsible for bharat sufferings as i reccommended him to go with mahindra e-alfa mini
Even your ccm send message through your helpline representative that first pick your both disputed vechicle than we will assist bharat vechicle ccm should understand bharat sanjay simmi are different names & officer like ccm statement not appropriate he can't torchered or stands barriers to mahindra customers he should remind hes customer care manager but his behaviours, his mentality is full of anti customer care.
Note:when above complaint has been written i my wife & bharat approches mahindra helpline "with you hamesha"& they promised to send help by 9:30 before this promised they made same promise from the last 3 days it seems mahindra helpline is with rochak rawat, lokendra bhuduria & inderprastha 33, rama road especially with its immature employee thakur who is dummy of lokendra bhadauria very unfortunate incident & moreover gsm ccm involved in this whole suffering drama. Alas!

Sanjay manchanda
Simmi manchanda
Bharat manocha

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Mahindra And Mahindra customer support has been notified about the posted complaint.

Aug 03, 2018

Updated by Sanjay Manchanda BHARAT FAULT WAS ONLY THAT HE'S FRIEND OF SANJAY MANCHANDA & HE CHOOSE MAHINDRA E-ALFA MINI ON MY RECOMMENDATION GSM DURING CONFERENCE CALL WITH ME BHARAT & HELPLINE REPRESENTATIVE SAID EITHER YOU HAVE TO TOW THE VEHICLE BY YOURSELF OR YOU HAVE TO VISIT AUTHORISED DEALER INDERPRASTHA AUTO MOBILES PVT. LTD 33, RAMA ROAD WORKSHOP WHEN I ASKED IS IT IN COMPANY POLICY THAT IN BREAKDOWN CUSTOMER HAS TO VISIT SERVICE STATION HE'S REPLY WAS NO .THEN WHY HE ALONG WITH CCM & INDERPRASTHA EMPLOYEE MR.THAKUR TARGETING BHARAT MANOCHA & TRY HIS BEST THAT HE TOO LIKE US MOVE TO CONSUMERS COURT.YOUR CCM & GSM MUST KNEW THAT SANJAY SIMMI BHARAT ARE 3 DIFFERENT NAMES & THEY HAVE 3 DIFFERENT REGISTERED E-ALFA MINI YOU HAS NO RIGHT NO DENY ASSISTANCE TO BHARAT BECAUSE MY & MY WIFE VECHICLES ARE AT INDERPRASTHA RAMA ROAD BRANCH FROM THE LAST 2 MONTHS OR SO WHATS THE BHARAT FAULT IN IT LIKE US YOU BOTH NOW BLACKMAILING BHARAT & INSTEAD OF GIVE ASSISTANCE PUT BARRIERS THIS IS CALLED HARASSMENT MR.LOKENDRA BHADAURIA MR.ROCHAK RAWAT MR.THAKUR & INDERPRASTHA EMPLOYEES

Aug 03, 2018

Updated by Sanjay Manchanda SURPRISINGLY MR.LOKENDRA ALSO SAID TO BHARAT THAT I CAN'T INSPECT YOUR E-RICKSAW AT SANJAY HOME I TOLD MR.LOKENDRA WHEN INDERPRASTHA EMPLOYEE MR.THAKUR ON YOUR INSTRUCTIONS REFUSED TO FIX BRAKE PROBLEMS OF HIS E-RICKSAW HE DECIDED TO FIX FROM OUTSIDE MECHANIC ALTHOUGH HE PAID FOR 2 YEARS WARRANTY PERIOD BUT WHAT CAN HE DO ?ON THE WAY BREAKDOWN HAPPENED & AS A FRIEND I STANDS HIS VECHICLE AT MY HOME AS ITS NEARBY BUT MR.LOKENDRA HAS OBJECTION IN IT TOO IT REFLECTS HIS STATE OF MIND HOW A PERSON HAVING SUCH A CHEAP MENTALITY CAN BE MADE GSM THAT TOO OF BIG COMPANY LIKE MAHINDRA & CCM MR.ROCHAK RAWAT TOO SUPPORTS LOKENDRA BHADAURIA & THAKUR FOR THEIR IRRESPONSIBLE BEHAVIOUR THEY ALL BEHAVED VERY IMMATURE & THEIR DECISIONS WAS NOT ANTI-CUSTOMERS ONLY ITS ANTI-MAHINDRA GOODWILL TOO I REQUEST AGAIN PLEASE GIVE INFORMATION REGARDING BHARAT ME & MY WIFE GREVINCES TO HIGHER AUTHORITY THAN YOUR CCM & GSM SO THAT JUSTICE TO SUFFERING CUSTOMERS CAN BE GIVEN THEY BOTH CCM & GSM HAS FAILED VERY BADLY TO PERFORM THEIR DUTIES SO FAR

Aug 03, 2018

Updated by Sanjay Manchanda NO ASSISTANCE TO BHARAT MANOCHA MAHINDRA E-ALFA MINI BREAK DOWN ISSUE ALTHOUGH HE TALKS TO INDERPRASTHA SERVICE STATION EMPLOYEES MR.DURGA PARSHAD, MR.ASHWANI & WITH MAHINDRA GSM MR LOKENDRA BHADAURIA YESTERDAY & TODAY TOO WITH CCM ROCHAK RAWAT YESTERDAY TOO MOREOVER CALLS TO MAHINDRA HELPLINE REGARDING BREAKDOWN OF DL 4 ER 2899 HAS BEEN MADE MORE THAN 100 TIMES BY [protected] (SANJAY MANCHANDA) [protected], [protected] (BHARAT MANOCHA) [protected] (SIMMI MANCHANDA) STILL NO ASSISTANCE HAS BEEN PROVIDED ALTHOUGH ITS VERY MUCH IN THE KNOWLEDGE OF MR.LOKENDRA BHADAURIA GSM, MR.ROCHAK RAWAT CCM
MR.LOKENDRA FORCED MR.BHARAT MANOCHA TO VISIT INDERPRASTHA RAMA ROAD SERVICE STATION ON REACHING THERE HE WAS ASKED TO PHONE MR.DURGA PARSHAD AS HE WAS NOT THERE AT PHONE CALL MR.DURGA TOLD BHARAT IM OUTSIDE SO I WILL SEND ASSISTANCE AFTER REACHING RAMA ROAD WORKSHOP IT SEEMS TODAY DAY TOO WILL BE WASHOUT BY THE COURTESY OF GSM & CCM POOR BHARAT HAS TO PAY HEAVY FOR CHOOSING MAHINDRA E-RICKSAW ON MY RECOMMENDATION & ABOVE ALL HE'S FRIEND OF ME

Aug 03, 2018

Updated by Sanjay Manchanda GOT JUST CALL BY YOUR HELPLINE REPRESENTATIVE MR.MAYUR TO KNOW ABOUT THE STATUS OF BHARAT MANOCHA BREAKDOWN E-RICKSAW STATUS HES SURPRISE TOO TO HEAR NO ASSISTANCE HAS BEEN GIVEN TO BHARAT YET & MR.MAYUR SAID I MADE CONFERENCE CALL WITH MY WIFE SIMMI & INDERPRASTHA DEALER ON1/8/18 HE ASSURED TO SEND MECHANIC ON 2/8/18 BY 9:30 A.M.VERY GOOD SERVICE PROVIDES BY MAHINDRA SERVICE TEAM CONGRATS GSM MR.LOKENDRA BHADAURIA & CONGRATS TO MAHINDRA CCM MR.ROCHAK RAWAT TOO TO BRING TEARS IN THE EYES OF MAHINDRA E-ALFA MINI CUSTOMERS AFTER ALL HOW WE DARE TO CHOOSE MAHINDRA E-RICKSAW SORRY MR.LOKENDRA, MR.ROCHAK RAWAT, INDERPRASTHA, MR.THAKUR FOR CHOOSING MAHINDRA E-ALFA MINI IN FUTURE WE WILL NOT DARE TO REPEAT THIS BLUNDER MISTAKE AGAIN BUT WANTED MERCY FROM ALL OF YOU DICTATOR LIKE PERSONS PLEASE GSM CCM INDERPRASTHA THAKUR JI

Aug 03, 2018

Updated by Sanjay Manchanda As promised by helpline representative MR.MAYUR FOR CALL BACK FROM CCM ROCHAK RAWAT NO CALL WAS MADE YET I JUST PHONED TO YOUR HELPLINE & INFORMED MAYUR DUTY WAS OFF NOW SO I AGAIN REQUESTED ASSISTANCE FOR BHARAT MANOCHA BREAKDOWN E-RICKSAW FROM 31/7/18

Aug 03, 2018

Updated by Sanjay Manchanda NO PROGRESS YET

Aug 03, 2018

Updated by Sanjay Manchanda ITS 10:18 p.m.now dated 3/8/18 NO ASSISTANCE PROVIDES TO BHARAT MANOCHA BREAKDOWN E-RICKSAW COURTESY MAHINDRA GSM MAHINDRA CCM & ITS AUTHORISED DEALER INDERPRASTHA RAMA ROAD EMPLOYEES ESPECIALLY MR.THAKUR IN ABOVE ASPECT

Aug 04, 2018

Updated by Sanjay Manchanda DAY 6 TIME 1:15 p.m. No assistance yet provides to Bharat Manocha breakdown e-ricksaw besides promise of resolve soon by mahindra helpline representative "MAHINDRA WITH YOU HAMESHA" ALTHOUGH HELPLINE REPRESENTATIVES GENUINELY WANTS TO ASSIST BUT UNFORTUNATELY THEIR BOSSES CCM ROCHAK RAWAT & GSM LOKENDRA BHADAURIA STOPS THEM TO DO SO TOMORROW WILL BE SUNDAY & ON SUNDAY DEALER WORKSHOP WILL BE CLOSED AS WEEKLY HOLIDAY MAYBE BHARAT TOO WILL MOVE CONSUMERS COURT AS MAHINDRA CCM GSM LEFT NO CHOICE

Aug 04, 2018

Updated by Sanjay Manchanda AGAIN JUST NOW CALL TO HELPLINE FOR BREAKDOWN ASSISTANCE & SHE (HELPLINE REPRESENTATIVE) FEELS APOLOGIES & SAID SHE WILL CONNECT & UPDATE MR.LOKENDRA THAT BHARAT HASN'T GOT ANY ASSISTANCE BESIDES HE VISITED INDERPRASTHA RAMA ROAD BRANCH ON LOKENDRA ORDER MR.DURGA PARSHAD ASSURES BHARAT YESTERDAY THAT HE WILL PROVIDE ASSISTANCE SOON WHEN HE WILL REACH HIS OFFICE I.E.INDERPRASTHA RAMA ROAD AS HE WAS NOT AVAILABLE WHEN BHARAT VISIT INDERPRASTHA RAMA ROAD BRANCH I SEND MESSAGES REGARDING IT TO GSM CCM YESTERDAY YET THEY DON'T TAKE ANY INNECEATIVE
MOREOVER I CALLED MR.THAKUR ( FROM INDERPRASTHA WHO REFUSED TO ATTEND BHARAT MANOCHA E-RICKSAW DL4ER2899 ON THE INSTRUCTIONS OF LOKENDRA BHADAURIA AS THAKUR HIMSELF SAID, ).GSM LOKENDRA BHADAURIA, CCM ROCHAK RAWAT FOR ASSISTANCE BUT NO ONE FEELS IMPORTANT TO PICK THE CALL SEE CALL DETAILS BELOW

Aug 04, 2018

Updated by Sanjay Manchanda NO ASSISTANCE YET PROVIDED TO THE BREAKDOWN VECHICLE E-ALFA MINI DL4ER2899 WHICH BROKEDOWN FROM 31/7/18 JUST CALLED HELPLINE REPRESENTATIVE MR.JUNETH HAS ATTENDED THE CALL HE TOO SHOCKED TO SEE FACTS THAT FROM 31ST TO 4TH AUG BROKE DOWN VEHICLE CALL HASN'T BE ATTENDED YET HE TRY 2 TIMES TO CONNECT LOKENDRA BHADAURIA BUT HE HASN'T PICKED HELPLINE REPRESENTATIVE CALL TOO.LOKENDRA HASN'T PICKED MY AS WELL AS BHARAT CALL TODAY FROM HELPLINE REPRESENTATIVE I CAME TO KNOW LOKENDRA BHADAURIA IS CUSTOMER CARE MANAGER, CCM OF BREAKDOWN TEAM.WOW ! SEE HOW EFFICIENTLY HE HANDLES THE BREAKDOWN OF CUSTOMER VEHICLE DUE TO SATISFY HIS PERSONAL EGO HE WILLINGLY SPOILS 6 VALUABLE DAYS OF CUSTOMER HE ALSO TRY HIS BEST TO SPOIL THE MAHINDRA GOODWILL, TRY TO RUIN CUSTOMERS TRUST ON MAHINDRA STILL UNABLE TO UNDERSTAND WHY NO ACTION HAS BEEN TAKEN AGAINST CCM ROCHAK RAWAT, GSM LOKENDRA BHADAURIA & AUTHORISED DEALER INDERPRASTHA AUTO MOBILES PVT. LTD ESPECIALLY HIS EMPLOYEE MR.THAKUR WHO'S WORST PERSON I EVER MET IN MY WHOLE LIFE YET, LIAR, CHEATER, ANTI CUSTOMER CARE/WELFARE.HE'S ALWAYS SEE IN THE COMPANY OF MR.LOKENDRA BHUDURIA I RAISE OBJECTION EARLIER TOO REGARDING THIS WITH LOKENDRA THAT'S THE REASON MR.LOKENDRA DOESN'T TAKE ANY ACTION AGAINST MR.THAKUR & INDERPRASTHA I SOMETIMES DOUBT MR.LOKENDRA IS EMPLOYEE OF MAHINDRA OR OF INDERPRASTHA SEE CALL MADE TO HELPLINE" MAHINDRA WITH YOU HAMESHA" FOR ASSISTANCE

Aug 05, 2018

Updated by Sanjay Manchanda NO ASSISTENCE EVEN ON 7TH DAY OF E-RICKSAW BREAK DOWN OF MY FRIEND BHARAT MANOCHA DL4ER2899 ALTHOUGH REPEADLY REGISTER COMPLAINTS REGARDING BREAKDOWN TO MAHINDRA HELPLINE "MAHINDRA WITH YOU HAMESHA" EVEN SEND MAILS TO CUSTOMER CARE.MOREOVER TALKS WITH MAHINDRA CCM, GSM BY ME & BHARAT STILL NO ASSISTANCE HAS BEEN PROVIDED YET I THINKS LOKENDRA & ROCHAK RAWAT IS PLAYING DIRTY POLTICS TO BLACKMAILING ME & MY WIFE FOR PICKING OUR VECHICLES AS THEY ARE THERE FROM THE PAST 2 MONTHS AS THEY KNOW WE WILL GO TO CONSUMER FORUM NOW & BOTH KNOWS THEY WON'T ABLE TO STAND IN FRONT OF CONSUMER FORUM HOW THEY CAN DO ALL THIS TO CUSTOMER TO SATISFY THEIR EGO ETC.

Aug 07, 2018

Updated by Sanjay Manchanda NO ASSISTANCE ON 8 TH DAY TOO HAS BEEN PROVIDED FOR BHARAT MANOCHA BREAKDOWN E-RICKSAW ALTHOUGH BHARAT GOT CALL FROM HELPLINE AND AS A SAKE OF CUSTOM SHE SAID SORRY FOR THE INCONVENIENCE ETC YOU WILL GET CALL FROM BREAKDOWN TEAM IN HARDLY 10 MINUTES BUT FROM YESTERDAY TO TODAY 7/8/18 12:55 p.m.helpline representative 10 minutes hasn't past yet and as usual from Mahindra Bharat received no call not any assistance provides for his breakdown e-alfa mini from 31st to 7/8/18
NOW AS BHARAT RELATIVE HAS BEEN EXPIRED YESTERDAY HE IS BUSY IN IT SO HE REQUESTED ME TO ARRANGE TO TOW HIS RICKSAW TO INDERPRASTHA RAMA ROAD I HAVE TO FACE LOT OF DIFFICULTIES TO PERFORM THIS JOB AS NO HOOK HAS BEEN PROVIDED TO TIE ITS WITH OTHER VEHICLE EVEN 2 TIMES ROPE HAS BEEN BROKEN AND BREAKDOWN VECHICLE ALMOST OVER TURNED NARROW ESCAPE FOR DRIVER AS WELL AS FOR VECHICLE CUSTOMER FORCED TO TOW IT ON ITS EXPENSES & ON HIS OWN RISK ON THE OTHER HAND MAHINDRA CUSTOMER CARE SEND ME EMAIL IN WHICH THEY WROTE IN CASE OF BREAKDOWN WE GIVE 365 DAYS 24×7 SUPPORT GREAT ! IN 8 DAYS THEY ARE NOT ABLE TO SEND ASSISTANCE THAN WHAT'S THE USE OR MEAN OF ABOVE E-MAIL OR 365 DAYS 24×7 SUPPORTS FROM THE POINT OF MAHINDRA HOW AREA OFFICE & BREAKDOWN TEAM MANAGER ARE BECOME SO CARELESS THEY SHOULD ATLEAST KEEP CUSTOMER SUFFERINGS, MAHINDRA TERMS & CONDITIONS, MAHINDRA GOODWILL IN MIND UNFORTUNATELY HORRIFYING EXPERIENCE FOR THE CUSTOMER SO FAR
MOREOVER EVEN ON REACHING AT INDERPRASTHA RAMA ROAD SERVICE STATION NO SATISFY REPLY FROM DEALER NOR JOB CARD/ BREAKDOWN CARD HAS BEEN OPENED FROM THE PAST 1 HOUR

Aug 09, 2018

Updated by Sanjay Manchanda NO COMPENSATION, NO TOWING CHARGES HAS BEEN GIVEN FOR BREAK DOWN VECHICLE DL4ER 2899 BHARAT MONACHA SHOULD GET SUITABLE COMPENSATION AS 11 DAYS HAS BEEN WASHED OUT 3 DAYS LOST DUE TO MR.THAKUR REFUSED TO FIX ITS BREAK PROBLEM & REST 8 DAYS DUE TO NEGLIGENCE, CARELESSNESS IMMATURITY ANTI-CUSTOMER MENTALITY SHOWN BY CCM ROCHAK RAWAT & GSM LOKENDRA BHADAURIA