Mahindra And Mahindra — Mahindra kuv100 k6(dl 8c an 7611) faulty car

Address:	New Delhi, Delhi, 110085
Website:	www.indraprasthaautomobiles.com

Sir,
I, with most regret to buy this car, intimate you the following remorseful facts for your perusal and immediate redressal:-
1. I purchased one orange KUV 100 K-6 REG NO.DL 8C AN 7611 FROM YOUR AFORECITED showroom in July 2016.
2. The car started giving various troubles from the day it was purchased like:-
a. It gave serious noise from its front suspensions all the time when brakes were applied.
b. In R.H.S. two doors, water was accumulated and spilt over when the doors were opened.
c. Its A/c fan always gave irritable noise all the time.
d. The music system always gave wrong information due to which we got stuck in a mess many times.
f. The average of the car is 8-9 KML against the claim of the company for 18-20 KMPL. The car runs at the cost of BMW whereas the customer like me chose your car for fuel efficiency and many other minor and major faults which gives rise to my conclusion that this car is a junk and company should stop manufacturing it.
3. I had booked MARUTI BALENO before buying your car. But when i visited your showroom, Mr. Sumit, sales person fraudulently convinced me to cancel MARUTI BALENO and buy KUV 100 instead. I got mesmerised by his fraudulent commitments and mischievous promises and bought your car instead and got MARUTI BALENO cancelled.
4. I made first complaint in your Wazirpur service station on 08/10/2016 and sent the car to your Wazirpur service station on 08/10/2016 for repairs of all the defects. Mr. Gurpreet service advisor had attended my car. I was promised to get back car the same day after repairs.
But the car was returned to me on 09/10/2016 stating that all the defects have been fixed and now the car was quite O.K.
But when i took the test of the car, to my utter surprise, the car was having all the defects and nothing was done by your service station except washing.
5. After 09/10/2016 i made many complaints in your service station where M/S Neha, Kakoli and others totally misbehaved with me and used to disconnect my phone most often and they were not in their seats to pick up phone calls and I kept ringing with no reply.

6. I again sent the car to your service station through Mr. Manoj on 16/10/2016 asking to fix all the defects in the car.
Sir, now comes the turning point in this sordid tale. Now, Mr. Vineet, service advisor was given my car on 16/10/2016.
On being asked many times Mr. Vineet told me that my car is ready for delivery by 2 PM on 17/10/2016 for which i got SMS also.
Mr. Manoj told me on 17.10.16 at 5 pm that he is coming to deliver the car to me. but, Mr. Manoj did not come up to 6.30 pm. Then I rang Mr. Vineet who told me that he again checked the car and found that AC air has started leaking towards foot side of the driver which needs more repairs and hence the car cannot be delivered to you on 17.10.16.
Mr.Vineet told me that he is unable the understand the defects and he is trying his best and further told that the AC filter has choked and hence noise in the AC whereas, my car has done only 1000 kms only.
My car is still lying in your service station and I am left stranded without car for the last 3 days.

PRAYER/RELIEFS SOUGHT

1. Now sir I pray the following redressal at your end immediately or else I will be left with no other choice except to knock the doors of consumer court and I will file a suit for mental harassment, selling defective cars of Mahindra & Mahindra and duping innocent customers of their hard earned money and for making fraudulent commitments.
2. You have totally spoiled the virginity and originality of my car as its all vital parts like dashboard, suspensions, doors, and AC have been dismantled/opened up several times and still the defects are prevailing as such.
3. I will not accept this defective and faulty car anymore as I feel totally deceived of my hard earned money.
4. Either you compensate me by giving another brand new car (as I do not trust KUV100 anymore) or else I am going to file a suit for compensation of Rs 50 lacs for giving me mental harassment and for selling a defective car fraudulently to me and for making fraudulent commitments and cheating innocent customers like me.
In the first instance I have brought all these grievances to your notice. I request you to either you redress my grievances as per my prayer reliefs or else I will seek legal recourse very shortly.

YOURS FAITHFULLY

A K JAIN ( FATHER OF RAHUL JAIN)
12-C JHANG APARTMENTS SECTOR-13 ROHINI DELHI-85
MOB :- [protected]/[protected]