Mahindra And Mahindra — Mahindra Logan Car Service

Address:

M G Road, Kanakapura

Our Vehicle Details:-
Model – Mahindra Logan – DLX 1.5 dCi BS3
Registration Number – KA 01 MC 8932

The vehicle was recently serviced at the authorised service centre – Ananthcars Auto Private Limited, Bangalore on 20.11.2020 (Invoice No RBR21B003530). On 26.11.2020, we took a road trip to Kerala in our car with senior citizens and a kid. We were at kollam and started to Tiruvananthapuram on Monday 30th November 2020. The vehicle broke down on road at around 10:30 am.
The vehicle was checked at a nearby local mechanic and he informed that there is electric failure and it has to be serviced at the authorised service centre only. The car was later towed to Cochin [138 Km] to the Vayalat Automobiles Pvt Ltd, Marudu, Cochin through Mahindra On Road assistance service.
The vehicle was in the same service centre at Cochin for 3 days and they were not able to start the work as they had only one electrician. We had to cancel our trip and stay in waiting for the car to get ready. After 3 days i.e., on 3rd of December we decided not to wait in Cochin but to shift the vehicle from Cochin to Ananthcars Auto Private Limited, Bannerghatta Road, Hulimaavu, Bangalore 560076 after consulting them.
On 5th December we came back and had a meeting With Mr. Raghavendra Rao (Senior Service manager) and explained to them the condition and the cause. The Alternator belt which was supposed to be replaced every 60, 000 Km was not changed since last two paid services and as the belt was worn out or weak, one of the threads came loose and got wound on to the pulley of the alternator and the wires present in the surroundings [can be seen in the photo enclosed]. It peeled the insulation of 3 wires and shorted the circuit. Because of this short, a 40 amps fuse and the ECU [engine control unit] was burnt or damaged. This is the reason for the vehicle break down and the electric failure. We were personally present there when the wound belt thread was removed from the said wires and the wires were separated. We are disappointed to say that this has happened due to their negligence in conducting the service.

Since the vehicle was purchased in 2007, it is serviced only at the authorised service centre and have born all the said expenses. We have even paid 1, 07, 630/- on 26.10.2017 and replaced the engine harness and the ECU when there was some issue in the vehicle. But this time its solely the mistake and negligence made by the Authorised servicing centre. After going through such an episode of bad experience, we are served an estimated Quotation of Rs. 74, 567/-(QTN21B000494, dated 10th December)
This is totally unexpectable for a loyal customer like us, hence We urge the centre to bear the cost of servicing the car. If not, we will be forced to opt for legal action.