Mahindra And Mahindra — mahindra service default by g3 motor workshop, nerul, navi mumbai

Address:

Mumbai City, Maharashtra, 400706

Dear Sirs,
I am an Army veteran who is happy owner of a Scorpio MHawk -Regd No UP16W 8856 since last 10 years. I have always got it serviced through authorized Mahindra workshops and have received great service. I am also very proud of what Mahindra stands for in the world.

However since my car was found to leak oil, I took leave from my office to get it checked out in Mahindra workshop- G3 Motors- Nerul, Navi yesterday i.e on 13 Mar 19. . I took the car to workshop even though I partially disabled and in pain due to a Siatica while in army in Siachin.

After depositing my car at 0945 hrs in workshop, I did not receive any diagnosis or estimate even after multiple requests/calls. At 16:50 I received a msg that "Stepa" plug was missing and it would need to be made on a lathe machine and installed at a total cost of Rs 13500/( minimum)+GST and completed in 8-10 days.

I returned to the workshop and asked them about the spare part. I was told that it was 'obsolete'. I have since found that it is called 'Stefa'.

Since I started to contact Mahindra helpline, I was shown the part list. I was then told it would be ordered from central sources but would take 4/5 days or more and that their was no guarantee that it would succeed.

When I questioned them as to why it was being made on a lathe machine, and that their statements were conflicting (i.e the part was obsolete versus it would take 4/5 days if ordered), the Manager ' Vijay' told me to take my vehicle out and he would not do anything. I returned home dejected and in pain at 2230 hrs without getting anything done.

Today I found that 'Boodmo' online spare part firm is selling this part No - 0311CM0020N for Rs 48/-. I am buying 3 since orders below Rs 100 are not being sold/shipped.

I am now commuting by auto and my car is standing.

The workshop is spoiling the name of this great company.

I also earnestly request your intervention for getting my car repaired please.

regards,
Rakesh Sharma
Col ( Veteran)