| Address: | New Delhi, Delhi, 110059 |
Tuv-300 t-8 autoshift.
During my very first ride to home (On date of purchase1.05.2017) i experienced the following issues:-
Jerk and banging sound while shifting of gears.
Jerks in bumper to bumper traffic.
Delayed response/non-responsive to accelerator paddle.
Sudden movement with jerk.
Car becomes neutral in traffic while moving, showing second gear on meter panel and non responsive in accelerator paddle.
Warning light of amt.
Moisture in head lamp. This is with reference to the above and various other communications held between the different representatives of the company i hereby state as under:-
With above mentioned problems i personally took my car to workshop of indrprastha automobiles pvt. Ltd., peera garhi, new delhi (Authorised workshop of mahindra) for resolution of the above problems on dated 05.05.2017. The service advisor along with some technical persons (Mr. Amrit & mr. Tarun) inspected the car and told me that it may take some time for resolution of above technical issues. Therefore the car was sent to the workshop on 08.05.2017. They kept the car for almost 09 days. After 09 days the car was delivered to me on 16.05.2017 with assurance that the problems had been rectified and car was fit for driving.
On physical inspection, i noticed the following issues:-
Bumper not fitted correctly.
Engine protection shield not fitted and was lying back area of the car.
Scratches on left side door and side view mirror.
Moreover, after taking the delivery i noticed that those technical issues raised by me were still existing besides one more issue was found “in the first gear if the car is on slant surface it starts drifting backwards or vice versa & starting trouble”.
Once again the car was sent to the same workshop on 25.05.2017 and they kept my car second time with them for about 08 days. During this period i have not received any communication from the workshop. I asked/ enquired regarding the status of the car from workshop, but, i did not receive any response. The car was delivered at my residence with still pending issues/technical faults, as stated above. A telephonic assurance was given to me from indraprastha (Workshop) that the car is now completely fit for use.
But when after a week i went to haridwar-mussorie from delhi, during which i have gone through an ordeal with life threatening experiences while my family was still in car only due to these technical issues of this car. Let me share this experience with you:-
1. On my way first the a/c of the car tripped followed by warning of high temperature and thereafter low oil pressure sounded by the car. I immediately stopped the car at the roadside and called mahindra helpline no. And help arrived promptly from nearby mighty mahindra service centre. They inspected the car thoroughly and it was found that there was no coolant present/ missing in radiator/top up bottle. Although there was no sign of any kind of leakage or dripping of coolant. They took the vehicle to their service station and re-filled the coolant (After making payment of rs.1601/-).
2.in hilly areas ride was very jerky/vibrating and feeling of clutch slip with burning odour of clutch inside the car was felt at a point the car stopped moving but the engine was still working.
3. Most of the times the car runs on 1st, 2nd & 3rd gear and 4th & 5th gear was not engaged upto the speed of 80 to 90 kmph.
4. Very low fuel efficiency of 7 to 8 kmpl on highway (The company claiming fuel efficiency of atleast 17 to 18 kmpl on highways).
5. While overtaking it was felt that when throttle is pressed gear was shifted to higher gear, whereas it was showing the top gear i. E 5th gear on meter display. Although there was a need of power for overtaking which was lost... This was a very dangerous situation that might have been lead to serious accident.
6. Even in lower gears vehicle shows one gear advance on display meter as shown under:-
Actual gear position meter display gear position
1st gear 2nd gear
2nd gear 3rd gear
3rd gear 4th gear
4th gear 5th gear
At the speed of approx.80 kmph...5thgear not engaged.
Now, i am sharing two bad life threatening experiences while driving this car as under:-
1. While driving up hill in 1st gear (Manually) car stopped responding to the accelerator and came to halt even after pressing throttle and started rolling back. Then after engaging breaks and accelerating it started to move forward very slowly with jerks and jumps. Feeling of clutch slip was there and very bad burning odour was felt. Members sitting inside the car... I was in a situation to take a u turn, the surface was slant and steep, car started to drift in backwards direction while 1st gear was engaged. When breaks were withdrawn it again started rolling back and did not responded to the accelerator... And a point was reached when the car was at the edge of the hilly road and was about to fall in the trench which could be controlled by putting stone behind the tyre for stopping of rolling back.
I returned back to delhi & sent this car to indraprastha workshop on dated 15/06/2017 (And since then car is in the workshop), this time at wazirpur and this is now 4th time within a period of 45 days after purchasing the car is at workshop and again i have been informed that the car is okay, but this time after going through above experiences i refused to take back this car and requested them to re-fund my hard earned money. As i can’t trust this car & take risk with my life and life of my family members.
I am going through this ordeal with emotional and financial burden along with life threatening issues due to this faulty and technically unfit car which the company is unable to resolve in spite of keeping the car in the workshop for more than 20 days. Moreover to add fuel to the fire and in spite of the company’s inability to resolve the technical issues with the car, the company offered to buy back the car at a meager amount of rs. 6 lakh only (Rupees six lakh only) my letter (Referred to above) to the managing director has gone unnoticed and in vein by the company. As such i requested to re-fund my hard earned money amounting to rs.8, 90, 000/- (Eight lakhs ninty thousands only) alternatively exchange my car with the manual model of the same.
When i did not got positive response regarding above i took delivery of car in july end and started to drive during this i sent car several time for repairing for above points but of no use now on 06/10/2017 while driving home i felt some burning smell after some time i noticed fumes started to come out from engine bay when i stopped and opened the bonnet i saw fumes coming out of the bonnet if i would have not been alert any thing might have happen and i might not be writing this complaint. The car is still at inderprastha wazir pur work shop in last 5 months i hardly driven this car for 2 months and that to in parts aprox 5000 kms driven by me this tuv 300 auto shift is for me a nightmare and new day new problem arises it has given me so much tension, mental trauma and financial burden
Now i dont wish to own any mahindra car as this car has given me a lesson i want my money back from them now
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