Mahindra And Mahindra — Mahindra xylo 2009

Address:

Thiruvananthapuram, Kerala

I purchased my Mahindra Xylo E8 in May 2009, and my vehicle has been running into problems on a monthly basis, of late. I do not know if the dealer is being irresponsible and taking me for a ride here or if the Mahindra vehicle itself was a bad idea. My vehicle is just over 5 years old and is driven for just 33, 000 kms. What is appalling to me is, was this vehicle designed for just 33, 000 kms. My dealership - TVS & Sons, Neeramankara, Thiruvananthapuram, Kerala Two months before I had to tow the vehicle to the dealer for a clutch issue, which they replaced the entire unit for 20, 000/-. Following that we asked them to do a thorough check and necessary repairs, just because we never wanted to be stranded on highway anymore in the rain, and 100 kms away from home. They apparently did the checks/repairs and said everything will be fine with the vehicle. This past Friday I was not able to start my vehicle off from my garage and I was asked to tow my vehicle again to the dealership. After getting no reply for couple of days, after towing it to the dealership, we had to personally go to the dealership today to get them to work on the vehicle. While we were watching in the workshop today, they ran some check in the vehicle circuit, by someone who looked to me like a novice technician. In the process, I noticed a loud bursting sound and fire from the vehicle circuit - fortunately the technician threw the cloth away saving the vehicle and himself from a near catastrophic fire. A while after this incident, the dealership reported to me that I need to replace my ECU at a cost o[censored]pwards of 35, 000/-. If the dealership continues to maintain that the ECU damage was not from the technician's inexperience, definitely that loud bursting sound and fire was not good for the vehicle and I m sure would have caused damages in the vehicle that I will have to tow the vehicle back soon. Irrespective of how your evaluation of these turns out, it is unfortunate that I have to tow my vehicle every two months now and spend 30, 000 each time, in spite of following all the suggested maintenance schedule and vehicle check-ups. Add to it that the vehicle has just been driven 33, 000 kms. Because the dealer has been pretty irresponsible and tardy in dealing with my vehicle, this is my last attempt at a satisfactory resolution for my ongoing troubles with the vehicle. Unless Mahindra customer care can provide me a satisfactory response, it would be a miracle if I ever purchase a Mahindra vehicle again or if I do not advice my friends and relatives against buying one