| Address: | Rourkela & Bargarh, 770017 |
To,
Mahindra & mahindra
Dear sir,
I regret to bring the callous attitude of your authorized service center m/s krishna mahindra of bargarh, odisha to your notice.
I owned a xuv-500 in the month of aug-2018.in the month of apr-19, the vehicle met with an accident on the way to bargarh due to tyre brust. The mileage at that time was around 21000 km,. The vehicle was handed over to m/s krishna mahindra at bargarh on 26th april2018 for accident repair under "zero" dep insurance. At that time i was assured to get my vehicle back within 15 days i. E. By 10th may2019. After a lot of follow up the vehicle was delivered to me on 10th june 2019, overdue by about 45 days.
After taking the vehicle, i found that the repair work was not attended fully. The rear right wheel was not aligned and the front suspension was noisy. The executive of m/s krishna mahindra of bargarh, instead of taking responsibility, advised me to take the vehicle to another workshop at beldihi near rourkela. Accordingly, the vehicle shuttled 4 times from 11th june to beldihi workshop, but the problem persisted. After all these ordeal, i sent the vehicle back to krishna mahindra showroom at rourkela on 29th june'19. Upon thorough check up, they again assured me to resolve the issue within a day.
Painfully, the vehicle is still lying at krishna mahindra showroom at rourkela without any committed date of releasing it.
This is very unfortunate that a premium segment vehicle of mahindra & mahindra do not get proper and in time service and the customer has to run from pillar to post to repair his vehicle. While writing this mail, i expect you to intervene in this matter and take prompt action.
I sincerely hope that mahindra & mahindra will not let down a loyal customer.
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