Dear Sir/ Madam,
It is to state with deep regret and sad heart that my New Mahindra Marazzo purchased on dtd.24th Jan 2020, got major break down and lying with the authorised Dealer / Service Centre. The Vehicle is bearing following details,
Purchased at dealer: M/s Neon Motors Pvt Ltd, Visakhapatnam, A.P.
Engine No: ESKZM83649.
Chassis No: MA1WA2ES1K2M46440.
Cubic Capacity: 1497 CC
Carrying Capacity: 07 Members.
Regd; No: AP 39DT 5569.
Above vehicle was asked to pick up for servicing on 15th Feb 2021 and was taken on the same day by the driver from an authorised dealer as stated above. However the driver called me back from midway to the service centre and told that vehicle has been stopped all of a sudden and the servicing centre was asked to provide pick up of the vehicle. Later after receiving the vehicle at authorised dealer service centre, at Auto nagar, GAJUWAKA, Visakhapatnam, on 15th Feb 2021, it was told that after thorough check up details will be communicated soon.
On 17th Feb 2021 the dealer called me and communicated that the vehicle has been checked by authorised service technicians thoroughly but found no problem in the electrical circuitry and the company was informed for further necessary action in this regard.
On 18th Feb 2021 the dealer called me again and communicated that after getting approval from the company they have dismantled and opened the Engine wall door cover and found that the “TIMING CAHIN WAS CUT” which was clearly a manufacturing defect. It was also communicated by dealer that till date No Marazzo vehicle has been dismantled and over hauled and No spares are also available.
In view of the all above, it is understood that for total repair of vehicle and bringing back the same on to the road with 100% originality, the service centre has to dismantle the Engine head, drive shaft, lower arms, suspensions, gear box etc. and after getting the spares assembling back and replacing all gaskets etc and with this the total company fitment has been disturbed and the originality has been completely lost and vanished. It is to state that the engine was dismantled followed by the manufacturing defect in the vital engine part, when the vehicle has run on only 9000 KMs and was on company free service period.
It is also to state that, I am in this motor filed since 1982 and owned a four wheeler from 1984 onwards and was using Mahindra XUV 500 from 2014 onwards, prior to purchase of the Marazzo, which was also purchased from M/s Neon Motors Pvt Ltd, Visakhapatnam.
I have purchased Mahindra Marazzo during Jan 2020, keeping in view of the sturdiness, performance and reliability of Mahindra vehicles. But with the major manufacturing defect in engine with “TIMING CHAIN CUT”, for my existing brand new vehicle within in no time of one year and during company service period, I am totally upset and disturbed from the day one, with No vehicle in hand, running up / down on hired vehicles with disturbed mind always.
In view of all the above, I demand for the daily vehicle hiring charges for my day to day business works from the date my existing vehicle reached the service centre, as well as demand for a brand new Marazzo vehicle replacement immediately.
Thanking you,
S A WASAY
Mobile :[protected]
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