Mahindra And Mahindra — manufacture defect of xuv500tn-19-ab-0816

Address:

603204

This is to inform you that i had purchased mahindra xuv500 w10 fwd on 21stjuly 2016 in indiagarage, anna salai, chennai.

I had purchased this car after 1 year of going through it completely with many test drive on and off road. I had been a big fan of xuv500 from a very long time. I still believe it’s a good adventure car with a muscular looks. But few cars like mine come with a defect from the manufacturing site. If replaced, when the complaint is given constantly by the customer it would be more loving towards the car and the company.
From the very next day of my purchase i had a complain of low pressure in my front right tire and i had given a call to the sales person in the showroom., they had told me to bring the car during the first service and will solve it. But the issue was never solved from that point. I had taken my car to india garage guindy workshop to resolve this issue, they delayed by just giving a temporary solution but not a permanent solution. They took 1 year to take a decision to change the tire, for which i even paid an amount of 1500/-rs excluding taxes. And still the issue was not given a final solution. Still there was an air leak in the front right tire for which they recently took 10days (29/10/2017-08/11/2017) to swap the alloys from right to left and vice versa. And for now there is no air leak in the tire as such, i don’t know when the issue will raise again as they told me its problem with the company alloy.
I had given my car for 30, 000km service and when i had taken from the workshop an error showing “engine!” was stable blinking in the cluster panel for which the road side assistance advised for tow, but the supervisor in the workshop said me drive the car to workshop for checking. I waited 3 hours and they said me to leave car again for changing the turbo and i’m yet to receive my car today (11/11/2017). I strongly believe a defective car was registered for me as the issues are raised only due to manufacturing side of view.
And during the tire issue i found my car mishandled by paint chip off from the body of the car which they tried to cover it up with silver paint and never informed me., and the silencer of the car had a rusted appearance.
I had the tire issues from past 15months and they never provided me a donor car during the long stay of my car in the workshop. Which made me very difficult to travel and on an emergency also. They had not intimated me that the car would take a longer time which made me expect every day. I had to travel 120km up and down to workshop for the manufacturing defects by mahindra which was never compensated to me. And a donor car was also not given for this long time.

Concluding to this i request m&m to completely solve the issues of my car which is presently there and to the future once which if at all comes due to manufacturing defect and to compensate. Else to be precise replace a new car of my same variant.

Sales person during purchase– mr. Natarajan (India garage showroom)
Workshop manager-mr. Kannan (India garage guindy)
Workshop supervisor-mr. Venketesan (India garage guindy)