| Address: | India Garage, Velachery, Chennai |
Dear Sir, Date:1/12/2020
Our Company M/S. Meenakshi Mouldings Pvt. Ltd., has two Marazzo Cars. One of our car bearing Registration number TN 14 R 8473, met with an accident in November. I sent my car for repair on 17/11/2020 to India Garage.
One Mr. Varadarajan called me and said that right rear door has to be replaced and front door can be repaired. I consented and requested them to go ahead with the work after Insurance Surveyor surveys the car. He asked me about my insurance company name and I replied, its “United India Insurance company”. He immediately told me that they don’t have cashless agreement with United India Insurance company and the cost of repair has to be paid by me. I said no problem. Then he called me and asked me to deposit Rs. 5000 as advance to take up the job. I refused for the same. Then I spoke to his Manager, he said that they don’t have the parts to repair it and it will take around 5 days to procure the same. He asked me to take back the vehicle. I refused and requested a written communication for that or Estimate of repair and told him that I will otherwise inform this to Mahindra & Mahindra. Then he accepted to give the Estimate of repair(Quotation) after consulting his senior.
As there was no response from them, I called on 23/11/2020 to ascertain the parts availability. He checked and informed me that the parts are ready and asked me to bring the car on 24/11/20. I sent the car as per his order and the surveyor also inspected the vehicle on the same day.
They promised me to hand over the vehicle within 3 days. But already 8 days have elapsed. I called them on 30th November to know the status and Mr. Varadarajan coolly said it will take another 3 days.
I like to bring to your notice the unfriendly and high handed behaviour and attitude of the Manager and Staffs of India Garage towards the Customers.
1. Initially no word about non availability of Parts
2. Asked about Insurance company name
3. Informed about non availability of cashless scheme
4. Demanded to pay advance
5. (When refused by the customer) Non availability of parts is the excuse
6. Asked the Customer to take back the Vehicle without any explanation or Estimate
7. (When resisted and complaint will be lodged against India Garage) Gave a Quotation on 17/11/2020.
Since I did not pay the advance and resisted their high handedness, they just delay the repair of my vehicle wantonly. Without vehicle I have been paying Rs.1500 to 2000 per day for taxi. They simply say that they do not have a common part like doors with them. This is the status of a Dealer.
We have two Marazzo Cars in our company. The Registration number of other car is RN 14 R 9355.
If the Dealers behave like this in a callous and high handed manner, then it will spoil the image of your company only.
Mr. Sriram Ramachandran, Senior Vice President of your company is also known to me. I do not want to trouble him as I am confident that you will be able to set this matter right.
Kindly look into matter immediately and do justice to a customer as I suffer mental agony, FINACIAL LOSS in this Covid Pandamic and Valuable time loss.
I HOPE THAT YOU WILL TAKE APPROPRIATE ACTION TO ENSURE PROPER SERVICE AND BEHAVIOUR OF INDIA GARAGE STAFFS TOWARDS CUSTOMER AND ENSURE THAT I AM COMPENSATED FOR MY FINCANCIAL LOSS, MENTAL AGONY ETC.
Expecting favourable reply,
Regards,
K. Chandrasekar,
Managing Director,
Meenakshi Mouldings Pvt. Ltd.
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