Mahindra And Mahindra — Misbehave and worst services of your authorised dealer

Address:

Patna, Bihar, 800013

Sir/madam

I'm a loyal customer of maruti suzuki. I was also impressed of your new model of cars and their performance on road.

Due to which 1st time i thought to shift on mahindra and mahindra and wish to purchase a vehicle from your company. I went to your authorised dealer hav motors pvt. Ltd, patliputra, patna, bihar.

In first look my preferance was to buy quanto c4 for which i paid a booking amount of rs10, 000/=

After 2 days i changed my mind and shifted to scorpio s2 and got the delivery of scorpio s2 on 14th of february 2016.

At the time of delivery the sales team of hav motors headed by mr. Ravi shrivastav, told me that the amount 10, 000/= which i had paid for the booking of quanto c4 will neither be refunded nor adjusted till the time that vehicle (Quanto c4) will purchased by someone else.

They forced me to pay extra amount of rs10, 000/= to get the delivery of scorpio s2.

I requested them to deduct the penalty amount for cancellation of booking of quanto c4 and adjust the rest in scorpio s2 (Although i have not cancelled my booking, i just shifted it from quanto c4 to scorpio s2).

It was told to me by the marketing team of hav motors headed by mr. Ravi shrivastav that "its m&m rule that once you pay the booking amount and if you cancel the booking you will not get refund till the time the proposed booked vehicle has not being purchased by someone else" (Although i have not cancelled my booking, i just shifted it from quanto c4 to scorpio s2).

And upon this clause they've kept my booking amount of quanto c4 (I. E. Rs10, 000/=) with them till today.

Sir/madam, i've purchased vehicle of mahindra and mahindra, weather it is quanto c4 or scorpio s2, it dosen't matter..
I am your customer and i want an explanation of such rule..

If m&m dosen't follow such type of bull rule then plz intrust your authorised dealer m/s hav motors pvt. Ltd. To refund the amount immediately and do not play with such a big car manufacturer name.. Ultimately your name is on stake due to the misbehave and worst services of your authorised dealer...

Thanking you
Kirti gourav