| Address: | Mahindra SnowView Automobiles Pvt. Ltd. Bye Pass, Kumarhatti, Solan, Himachal Pradesh, 173229 |
I went for servicing of my Mahindra Bolero ZLX after 20, 000 Kms while I faced an issue with the Hand Brake. The service center delayed the service for 2 days saying that they don't have requested the parts. After 2 days I had to get the car back without replacing the hand brake due to unavailability. They did not even tell me about the seriousness of the issue or the consequences it would have in a long run.
Now after 30, 000 Kms I went for my first paid service and they handed me an estimate of around Rs. 50, 000, saying there has been significant damage to the vehicle because of the faulty hand brake. Moreover, they insist on keeping the vehicle for another 3 days because of the unavailability of parts. The estimate included servicing & parts like Disc Brakes, Drum Brakes, Suspension, and so on.
The service center guys are not ready to take any responsibility and suggesting that we move forward with the repairs. I am surprised to learn the condition of the vehicle, at mere 30000 Kms, especially when the service was due at 40, 000 Kms. As a professional, it is their duty to fix any current issue with the vehicle and even let us know the status of any other issue that may arise in the future. Knowing that the hand brake was not in 100% condition they should have told me about the possible issues that may arise due to this. Their negligence could have cost me my life if I had decided not to have a service at this point and waited for the next 10, 000 Kms.
It is my humble request to the professionals to perform their job with utmost sincerity. Their negligence not only causes customers like us a lot of hassle but it may someday cost someone their life. Was this information helpful? | 
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