| Address: | Kinatukara, Chengaroor PO, Thiruvalla, Kerala 689594 |
:Sir
KL 27 K 3824 Hawk Model BS 6 (bought a week ago)
Mr. Sajan Paul, Secretary, Jeevan ka Mukut (Trust) and team of 4 members were on a long and an important trip to Vatawada-Munnar and beyond on 28th Feb. We started at 4am with AC On and the front glass became foggy. We tried everything we knew and what was mentioned in the manual but it was of no use. Demist buttom was not helpful either. Then I called your Toll Free number. It connected after several try. Then one person gave me a number of Vivek. I tried so many times over phone but it was never picked. Then I called the Toll Free number and we were given another number. That person also did not pick our call. We drove with great difficulty. We even visited the. M&M showroom at Kottayam expecting a solution but the security guard expressed his HELPLESSNESS because it was Sunday and too early. At last, we had to drive without AC switched on.
THIS WAS A BAD EXPERIENCE WHICH WE NEVER EXPECTED. WE ALWAYS GOT VERY GOOD SERVICE FROM MARUTI FOR THE OTHER VEHICLE.
I HOPE THAT NOBODY ELSE BE DEPRIVED OF SERVICES WHEN THEY NEED IT MOST. It is too frustrating. we reached 2 hours late.
Hope you will improve on this front and make it easy to get quick assistance.
Thank yoiu
BM
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