[Resolved]  Mahindra And Mahindra — non availability of part 0303dam000kt

Address:

Thane, Maharashtra, 401210

I was very proud when i purchased xuv500 w6 at on 4th january 2017 from angel auto boisar. Vehicle registration : mh 48 ak 7342
Regularly i travel a distance of about 125 kms each day.
From the time i bought the vehicle all timely services were done at the authorized service stations of mahindra. About rs 85, 000/- are spent by me on paid services till 60, 000kms.
During the course of about about 18 months from the date of purchase i faced problem in getting the vehicle serviced on time due to non availability of spare part at the service station.
Incident 1. The gear box chamber was damaged: it took 8 days to replace the part & till such time my vehicle was at the service station.
Incident 2: the coolant hose was damaged: it took 5 days to replace the part & till such time my vehicle was at the service station:
Incident 3. Currently i handed over my vehicle to angel auto service station at vasai east for servicing at 60, 000 kms on 21.06.2018.
Now the service station advisor says that the oil pump part number 0303dam000kt is damaged resulting in the engine oil mixed up with the coolant and the said part is not available any where. They have sent the defective part to mahindra chakan plant for investigation and as of today its about a week that my vehicle is at the service station and it might take another weeks time to get the part replaced.
Its really very pity that after we spend lakhs of rupees in purchasing the vehicle & also on servicing the vehicle to keep it defect free for our own comfort we suffer on our regular transportation.
If this is the way mahindra is going to handle their customers after purchasing the vehicle i am afraid the reputation of mahindra is going to get reduced.
With the above incidences about non availibilty of part on time i have now decided to sale the vehicle i own after i get it back serviced & purchase another vehicle of another brand since my confidence is shaken on the availability of the part in future for any other problem.