Mahindra And Mahindra — pathetic and lously service of mahindra - angel auto, boisar

Address:

KACHERI ROAD

Dear sir,

With reference to the subject matter, would like to bring to your notice the pathetic and lousy service of angel auto wheels pvt ltd.

I am am owner of majindra jeeto having a registration number of mh 48 ay 1529.

I recently got my vehicle serviced on 20/06/2020 and took a delivery of it 22/06/2020.

At the time of service, service advisor mr. Pravin thakur advised brake pad and brake disc replacement. Since it was not and urgent requirement i suggested it to be done next time when it is due for servicing.

Coolant hose was also needed, but since it was unavailable with the the service centre, it was scheduled to be done the coming week i. E end of this month.

On wednesday, i. E 24th of june, 2020 my vehicle was on route for delivery and left palghar in the morning. Around panchmarg after boisar the vehicle got heated up and a big sound came damaging the engine.

I towed the vehicle to the service centre the same evening. It took 4 day to came to a conclusion of the estimsted expense for the damage.

Either we need to change the whole engine or replace the damage parts of the engine which has an estimated expense of 50 - 55 thousand.

I fail to understand how come an engine problem gets unnoticed at the time of service. And what is the use of having such a big infrastructure network when the service advisors or the technical staf[censored]nable to identify the problem in the vehicle.

Due to such kind of lousy attitude towards work and over looking things without seriousness, this has costed me with damaged engine.

I would demand accountabilty for such overlooking lousy attitude.

I hope i am not dissapointed this time.

After this i recd a call from. Mahindra customer car.

I was assured of the commercial aspects of the unprecedented expense which has come up.

But against 55, 000 plus expense of engine they are offering me only 12, 000/- discount.

First of all, this engine has blasted due to poor workmanship of the technical staff at angel auto, boisar.
A proper diagnosis and an alert technical mind would have definately averted this incident.

Does any customer expect such kind of incident to happen a day after servicing and that to of a 2 years old vehicle which has run only 68, 000 kms.

Definately not at all happy with this.

A dissapointed customer