[Resolved]  Mahindra And Mahindra — pathetic customer service of mahindra xuv500/w9

Address:

H/No-257, G.R. Gardens, Sector-16, Greater Noida West, 201009

Dear Team,

I Gajendra Pratap Singh was a Proud Owner of Mahindra's XUV-500/W-9; until 2nd Jun'19; bearing a Chassis No- MA1YU2WTUK6D17658 and the temporary no- DL-12 TMP 1190.

The said vehicle was delivered to me on 13th May'19 and has also undergone it's first free service on 25th May'19. It was told to me that my car is absolutely fine and ready to go on Tour.

With all pleasure and excitement; i Started my Family Trip to Badrinath-Auli-Kedarnath-Rishikesh-Haridwar and then back to delhi; starting 1st Jun'19.
Untill Badrinath my car looked to have no issues. Post completing my first destination (as mentioned above); i moved to the next; which was Auli.

Since, this car is bigger in size; i needed to take reverse gear to take sharp "U Turns".

To my surprise and dismay; while reversing in Auli; all of a sudden, my car got locked completely (Gear Locked, Steering Jammed, Breaks Jammed and Auto accelerated in reverse) and started moving backwards.

Car went completely out of control and was just an inch away from the Chasm / Valley to fall.

The locals; who were standing by the side; understood the incident probably and started making noise to gather attention of others.

Few of them, rushed and kept rocks under the rear tyres and by the time; i too, who went hopeless; recovered and stopped the ignition by pushing the Start/Stop button. Later, i removed the Negative Terminal of the car; as the car was still locked and i was not able to shift the gears from Reverse to Neutral.

Somehow, my family members then almost jumped from the cars and stood by.
Later, by the help of locals; we Pushed the car towards a safe site (by that time, i disengaged the gear forcefully).

By that time it was already 10.00 in the night. It took around almost two hours to take full control of the situation due to stiff slope.

Immediately by around 11.00; i called "With You Hamesh" customer care no[protected] and informed them the situation and requested help. They assured me a call back; which never came that night.

Since, there were no plans to stay in Auli; i didn't do any hotel bookings. Now, because of this unpleasant event of "Break-Down"; my first tension was to find a hide-out for my family as it was getting worse due to severe cold.

By 11.30, i somehow, got a Tent to stay with my family @ 4000/- + Meals per night.
Next early morning (2nd Jun'19); i re-called "with you hamesha" team and re-registered the complaint (X[protected]IND); as they were not having any data for previous nights discussion with their team.

Post discussing with them in the very morning, they (Ramji Gupta) assured me the Tow-Away Service of my car from Auli to Nearest Service Center; which was somewhere in Baidyanath in Uttarakhand.

Since, i already had my trip planned (as mentioned above); i requested them to take my car to their Workshop in "Rishikesh". I have also been assured for a "Pick & Drop" facility from Auli to Kedarnath and then Kedarnath to Rishikesh back with one night stay in Kedarnath. Mr. Ramji, assured with his helplessness that i need to pay for extra kms @ 15/- per Km; out i which 100 Km charges shall be reimbursed or settled into it. He assure the Tow-Away by 10.00 PM in the night and my pick-up in the morning of next day; i.e.- 3rd Jun'19.

Mr. Ramji also requested me to check the status by evening for my satisfaction.
I re-called the customer care team in the evening around 5.00 PM and got surprised to know that none of the things have moved up till then; as they had some excuses already cooked for me.

Until now, I have almost spent good amount of money and time because of this episode. None of the people are supporting except Mr. Jitendra Pratap Singh & Mr. Abhishek; who sold me this car.