Mahindra And Mahindra — Pathetic servicing experience of my XUV 500

Address:

Hyderabad

I am residing in Hyderabad and contacted the nearest Mahindra service centre for the 60000kms servicing of my XUV 500. The vehicle was picked up on 20 Feb 21 at around 1300 hrs and the vehicle was delivered on 22feb 21 at around 1700hrs. The feedback from the service manager was very bad. Initially i was told the vehicle will be delivered on 21st. Then the manager called me around afternoon on 21st and told me that there is some delay and he will deliver it at around 1000hrs on 22nd. Finally it was delivered on 22nd at 1700hrs. The cleaning of the car was really bad and I have clicked the pictures too. This is the second time the same thing is happening with this service centre. The last time I have given my vehicle for servicing, I requested for a full vehicle foam cleaning. After the vehicle was delivered I found that no cleaning work was carried out inside the car but around 2000 bucks were charged for the same. I clicked the pictures and sent them to the service manager after which he sent two guys to clean the vehicle the following day. It also happened that I was over charged for an item and its labour charges whose work was not carried out.upon enquiring with the service manager, he said that it was a clerical mistake. This clerical mistake happens very frequently and it doesn't look like a mistake but a gymmic to loot money from the customers. If only i would not have checked the bill, I would have payed extra. There was no feedback from the service manager side when I told him about my complaints. This is really sad and not expected from a company like Mahindra and Mahindra. This is how you will loose your customers. I have clicked all pictures of my complaints. Expecting a suitable response for my query. Thank you.