Mahindra And Mahindra — Poor Management & poor sales service

Address:

WASIRPUR DELHI.

I had purchased a new Mahindera Thar from Indraprastha automobiles on 14th June 2021.
This is regarding the poor service of Indraprastha automobiles as till date the car has not been registered & temporary registration has also expired on 13th July 2021.
From day 1 of car purchased I had been following up with Mr.Tyagi ( registration guy in Indraprastha automobiles, as told to me by sales team) for registration of the car. Everytime I use to call him for the status he had a simple answer ( aap tension mat lo, abhi to bohot time hai.. ) - In English - sir dont take tension there is lot of time to get the registeration done.
After 15 days of follow up with him & not getting proper response, I started my follow up with the sales person, Mr.Rahul Yadav. Spoke to him regularly through WhatsApp or a phone call to get the registration done timely as expiry of temp registration was coming close. But again in vein.
Finally on 13th July 2021 I contacted customer relationship Manager Indraprastha Automobiles ( Miss/Mrs AARTI ) to raise the issue as I was not in a position to drive the car due to non registration. On 13th Itself she committed that Registration will be done by tomorrow, that is 14th July 2021 without fail.
As Registration was not done she didn’t had an answer to phone calls n queries.
Again on 15th she requested me & promised that registration will be done the same day without fail.
Finally, after not getting any solution to my problem I had to move to higher authority of Indraprastha, that is the GM - Mr.Vineet.
After speaking to him he committed me that it will be done in 2 days no matter what & I will get the registration number along with RC & high security number plate as I was schedule to travel to Himalayas on 23rd.
Now we are standing on 22nd & still I dont know what’s happening. Before it was problem of registration, now they have a problem with RC & number plate.
I have tried my level best to follow up & speak to Indraprastha team but in vein. Again my travel program will be ruined because of mistakes of Indraprastha Mahindera.

Thanks & Regards
Rajesh Keswani.