Mahindra And Mahindra — Poor service providing by narain automobiles

Address:

Lucknow, Uttar Pradesh, 226002

Dear sir/mam,
This is in ref to my xuv 500 regn no hr51bb2055. I sent my vehicle to narain authomobile authorized mahindra service centre, faizabad road on 24 may 2017 for general checking as lots o[censored]npleasent sounds were coming while driving the vehicle. I opted for pick and drop facility.

After i received the vehicle in the evening, i got a bill of rs 2957 including doors adjustment charges rs 1000 plus taxes. But next day when i drove my vehicle then sensor is continuing showing the front right door open (This problem was not present at the time of sending the vehicle)

I spoke to narain automobiles, they said sir you have to again send the vehicle to us which i am not able to do in near future because of my commitments and otherwise also narain automobiles is around 15 km from my home. Why i should suffer for the mistake which they have done.

I am afraid, i sent vehicle for door adjustment. They did it but never tried to find out whether it has been done correctly. I am seriously worried about service provided by mahindra as same poor service has been provided to me by gomti motors, arjunganj, lucknow earlier also which forced me to change service centre to narain automobile this time.

Moreover at service centers, staff posted at centers themselves fill the feedback form.

I want to know is this because up people does not work properly or it is everywhere like this.

Please look into matter as service providing is as important as selling the vehicle and i am afraid to say service at mahindra is becoming highly unprofessional which should be a matter of concern.
Thanx
Dr ashish kalra
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