| Address: | Kannur, Kerala, 670304 |
Dear sir
(Vehicle details: mahindra thar, crde
Dealership:eram motors kannur, kerala
Purchased by abdul wajid bin abdul majeed)
I joined mahindra family very recently by purchasing a vehicle of my choice, mahindra thar crde on 12-aug-2017. This is my first encounter with mahindra service. Despite of the difference from other insurance providers, i took insurance from eram motors kannur (National insurance: 1st party bumper - bumper) since i was promised hastle free service & support during any claims.
Unfortunately, i met with an accident on 19-sep-2017 on my way to attend a personal emergency. My vehicle got minor damages with the impact of accident, bonnet & radiator was damaged. Please find the a
Ttached image for your reference. Further to this, i made arrangements to carry the vehicle to showroom on the same day itself. I provided all the necessary informations with the agent for further action. Since i had to rush to meet my personal emergency situations, i left the showroom facility.
I didnot get any kind of response for the next 3 days. I visited the showroom again on 22-sep to enquire further and handover the legal documents. To my shock and surprise i realized that my vehicle was left unattended and unnoticed. When i enquired further, i was informed they forgot about the vehicle and will get back to me after 2 more days. The claim & insurance details was completely different from previous information. I was informed to pay unreasonable additional amount. Further to this i was asked to wait for 40 days for the delivery after repair. This is not at all acceptable.
When i visited the showroom on 22-sep, i had to wait for 3 hours for your agent to attend me.in my line of business, we deal with our customers proffessionaly and efficiently. The response i recieved recently from eram motors is entirely different from my day of purchase.
I request your immediate attention to resolve this issue and provide the necessary support.
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