[Resolved]  Mahindra And Mahindra — 5 months has crossed and my car is still with khokan motors

Address:Khokan Motors siliguri, matigara, Darjeeling, West Bengal, 734010

I bought a car on 16.08.2018 from khokan Motors Siliguri model : Mahindra Tuv300 plus.
And I had an accident on 26.01.2019 from the time till now my car is with Mahindra Khokan motors and they are still giving me times, that I will be receiving my car very soon
More than 20 dates I received from them
And now they are asking Rs.80, 000 also
As my car is less than a year old and my insurance is also there, but still they are asking for the money as I have insurance called bumper to bumper
And the excuses is " I started my car after the accident that's why I need to pay the parts price"
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Jul 27, 2019
Complaint marked as Resolved 
Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2019
Mahindra And Mahindra Customer Care's response
Sir, please email us your contact and vehicle details along with your feedback to [protected]@mahindra.com or call us at [protected].

Regards,
Customer Care Team
Jun 17, 2019
Updated by Ndia
MAHINDRA MOTORS
Plz Check your email 
How many times I mailed you
And received many calls from your end as well
But still no solutions only dates I am receiving again and again
Anyway now I got 1 more updates from Mahindra's employer 
"Kuch aap kharch kijiye kuch hum karta hai, aap Rs.20, 000 pay kijiye rest humlog Dekh lenge"
Speech by Mahindra employee

But tell me why should I pay Rs.20, 000 
If my car is less than a year (under warranty) and my insurance covered all.???

My car location is Siliguri under Khokan Motors.
Verified Support
Jun 24, 2019
Mahindra And Mahindra Customer Care's response
Dear Sir, apologies for the inconvenience caused. Please mail us your contact number to [protected]@mahindra.com or call us at [protected] to assist you better.

Regards,
Customer Care Team
Complaint comments 

Comments

Poor service response. Waiting time more than 3 hrs to start the job. Even with advance booking. It is at Royal motor Kolkata. Washing facility not working which is the 1st requirement.
Plz Check your email
How many times I mailed you
And received many calls from your end as well
But still no solutions only dates I am receiving again and again
Anyway now I got 1 more updates from Mahindra's employer
"Kuch aap kharch kijiye kuch hum karta hai, aap Rs.20, 000 pay kijiye rest humlog Dekh lenge"
Speech by Mahindra employee

But tell me why should I pay Rs.20, 000
If my car is less than a year (under warranty) and my insurance covered all.???

My car location is Siliguri under Khokan Motors.

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