Halo, myself Melwin Tom from kannur, Kerala. In my had time I bought new XUV500 2018 model on 11/7/2018 from eran motors kannur, Kerala dealer. Before delivery of vehicle they told me everything is checked and ready for handover to me. Once it’s get to my hand on the way to home itself I had noticed major problems(Not even a day). They are listed below.
1. Water leakage from back side quarter glass.
2. Sound hearing from back boot door while running.
3. When Driver door is opening some time it’s get jamming oftenly.
3. Company molded all side bumber beading start coming out from corners.
4. While running in the rain water is coming out through front fog light edges.
5. While giving acceleration in automatic vehicle in running some kind of slow voice hearing.
After that I contact to the dealer regarding this issues and told them to replace the vehicle and provide me another new vehicle instead of this company manufacture defect vehicle.When I report this issue to the showroom they find outed my problem and told me to keep one day in showroom, they will be manually repair and give to me on next day which one is just delivered vehicle. As well they told me they can’t provide new vehicle, they only can do repair the problem and give. Which means they will be manually pluck the glass as well the full body’s side beading and fix with gun it seems. I don’t feel good enough in that. Newly bought vehicle company fixed condition vehicle they will do manually and give to me. As a customer it’s not a good term which company is treating a customer like this. even I don’t want my new vehicle to repair by manually which has fitted by company. If in that case I can choice for second hand vehicle instead of new vehicle. Right now I’m mentally down for buying this vehicle.
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