Mahindra And Mahindra — product quality

Address:249201

Mahindra xuv 500 purchased in october 2015
1.) vehicle reported for low pickup and check light glow three times ran around 60000 kms. Every time reported problem now charged rs.3900(for vacuum modulator), despite as informed by mr. K gurunathan that part is replaced u/w in 2017 and it again failed now, poor part quality.
2.)several times informed service center(ddpm dehradun) that while wind shield wipers were in use water gets splashed on rhs ovrm which results in ovrm jam, every time had to move it manually to fix it on it's position, every time they say that we have done oiling and it will be ok now but it gets in similar position after day or two.And now they asking to replace it's motor which will cost rs.8500.
3.)there are several other issues like water leakage in cabin from sunroof, cabin noise.
But worst is when i approached mr. K. Gurunathan (pccm
mahindra) he was too not helpful, had to say that these
things really create doubt regarding quality of product and it's after sale service.
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Mahindra And Mahindra customer support has been notified about the posted complaint.
Verified Support
Feb 29, 2020
Mahindra And Mahindra Customer Care's response
Dear Sir,

Please mail us your contact number along with your vehicle details to [protected]@mahindra.com or call us at [protected] in order to assist you at the earliest.

Regards,
Customer Care Team
Mar 01, 2020
Updated by mustangs
my contact no. is [protected] and vehicle Regn no. is UK14B0029.
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    +91 22 2490 1441
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    Mahindra Towers, Media Cube, G.M. Bhosale Marg, Worli, Mumbai, Maharashtra, India - 400018
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