Mahindra And Mahindra — product: tractor - pathetic and horrible service of mahindra

Address:	Palwal, Haryana, 121102
Website:	[email protected]

Good evening, mr. Anand mahindra and keshub mahindra
Sub: pathetic and horrible service of mahindra.
Respected sir,
I would like to inform you that on today i have not any word for writing to you but still i would like to inform you about your product and service level.
I had purchased one mahindra tractor on 30th march 2018 from dev tractor palwal haryana, model: mahindra 265 di mkm, reg no: hr50g3726.

Today i visited to dev tractors palwal (Pls refer the attached receipt of the service) for free service of the tractor but my experience was very bad, i can’t expect the such service from mahindra group.
1st the behaviour of the service manager and emp was very rud and unprofessionalism.
2nd: they asked the surf and cloths from our side only for washing the tractor - i can accept may be this is your policy but i need your answer on this.
3rd: service centre have changed only filters, except of filter they had not doing any greesing and oiling in the running part of the tractor which is just surprise and making fool to customers.
4th: i have signed dissatisfied on the job sheet and told them that i will escalate on top management then they replied that we don’t care you can go anywhere.
Whom image effect, on mahindra or chairman or dev tractor??
Is this mahindra service?/is this level of mahindra?? If yes then no problem...
I will wait for your positive response.
Note : just we were planning in family for purchasing a new car and review for all brands but not think a single time for mahindra.
Mahindra is a indian company and i love to all indian companies but now its on your hand.
I was very happy on the time of purchasing the tractor but after service of dev tractors - feeling very bad.
I would request you kindly send this message to mr. Anand mahindra and keshub mahindra so that they also aware about the poor service backup.
I hope you will take strick action against of your foud agency-dev tractors.
Awaiting reply from mahindra otherwise i will escalate on social media.