I purchased a Mahindra XUV300 W8 optional petrol version(engine no.NMMZM83370, Serial no. M2M67203, Regn no. WB20BM3038, Chassis no.MA1NM2NM1M2M67203)) on 27th Jan 22, from Royal Motors, Kolkata.
When I took delivery of the vehicle, it had already traversed a distance of 134 kms(as displayed in the odometer reading), which I found a little unusual. Upon inquiry, was told that because of Covid, cars are being transported by road, from the local hub, situated in the adjoining district and hence it has to run a certain distance, in order to reach the showroom.
After driving the vehicle for a month, I found a low pressure signal on the tyretronics display for the tyre on the left back side.
Upon removing the tyre, to my utter surprise, a pre-existing repaired puncture was noticed along with a fresh puncture. (Refer to the attached pictures taken at the Mahindra service centre only). The person repairing the tyre told me that the tyre was already punctured once earlier, which had been repaired at that point of time.
I immediately brought this to the notice of the sales team(Abhijit Mukherjee) as well as the service centre manager Mr.Pronobesh Modal, of M/S Royal Motors, who assured me to highlight it to Mahindra, so that I get a replacement of the tyre.
Later he informed me that the company has refused to provide a replacement and he was coordinating with the sales team for some amicable solution. Till date I haven't heard from the sales team or from the manager. For me this is a serious lapse on the part of the PDI team and under no circumstances I would accept a faulty tyre for a brand new car. Therefore, I would like to bring this to your notice, so that I get an immediate replacement of the tyre from your end without any further delay.
You would agree that it is not possible for a customer to check the tyres too, while taking delivery of the new vehicle and the customer has to blindly rely on the showroom delivery team for a handover in perfect condition. Also, the possibility of the tyre getting punctured during transit from the hub cannot be ruled out since it had already traversed a considerable distance.
Hope you being an esteemed organization would take up the matter with utmost seriousness, so that your reputation is not marred. Also, a proper resolution will restrain me to further highlight this issue in the social media as well as the consumer's forum.
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